Angel Montenegro
Garland,TX
Summary
Observant Loss Prevention Investigator with extensive knowledge of modern inspection and interrogation techniques. Proven history of successful investigations and comprehensive redesigns to minimize crime. Offering a commitment to modern and effective surveillance techniques for a long-term position. Resourceful professional in retail security management, known for high productivity and efficient task completion. Possess expertise in surveillance techniques, incident reporting, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring smooth operation and safety in retail environments. Resourceful Asset Protection Investigator adept at conducting thorough investigations and maintaining high levels of confidentiality. Efficiently completes tasks through exceptional organizational, surveillance, and analytical skills. Excel in conflict resolution, problem-solving, and communication, ensuring smooth operation within teams and when interacting with stakeholders. Possess specialized knowledge in loss prevention strategies, risk assessment, and security systems management.
Overview
2
2
years of professional experience
Work History
Asset Protection Investigator
Walmart
Garland, TX
01.2024 - Current
- Ensured the safety of customers and associates by promptly responding to incidents and providing CCTV footage to law enforcement and claims providers.
- Executed comprehensive examinations to uncover and deter theft, lowering inventory loss.
- Performed thorough evaluations of safety protocols and vendors, achieving over $8,000 in savings.
- Maintained accurate inventory through comprehensive truck unloading procedures.
- Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
- Identified, investigated and resolved internal and external theft and fraud.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Provided security for employees and customers in the store environment.
- Audited safety processes and overall business operations.
- Assisted with the development of safety policies and procedures to reduce loss exposure.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Trained new associates on safety and security policies.
Amazon Warehouse Fullfilment Center Worker
Amazon
Terrell, TX
06.2023 - 01.2024
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Restocked returned merchandise back into designated areas within the warehouse.
- Confirmed items picked for orders by keying codes into system.
- Performed regular cycle counts to ensure accuracy of warehouse inventory.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Loaded and unloaded trucks with freight, manually or using powered equipment such as pallet jacks and forklifts.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Crew Trainer
McDonald's
Garland, TX
11.2022 - 06.2023
- Delivered group and individual needs-based training to personnel.
- Utilized feedback to continuously improve training methods and content.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Selected and assigned instructors to conduct training.
Education
High School Diploma -
South Garland High School
Garland, TX05-2023
Skills
- Policy enforcement
- Incident reporting
- Cybersecurity awareness
- Internal auditing
- Security systems
- Asset recovery
- Video monitoring
- Evidence collection
- Asset protection strategies
- Internal theft prevention
- Emergency response planning
- Organized retail crime prevention
Timeline
Asset Protection Investigator
Walmart
01.2024 - Current
Amazon Warehouse Fullfilment Center Worker
Amazon
06.2023 - 01.2024
Crew Trainer
McDonald's
11.2022 - 06.2023
High School Diploma -
South Garland High School