Angel Montoya
Commerce,GA
Summary
- Proven leader with a track record of enhancing employee engagement and optimizing scheduling at McDonald's Restaurant. Skilled in staff training and development, adept at driving high productivity and maintaining quality standards. Excelled in risk management, ensuring smooth operations and superior customer service. Demonstrates strong forklift operation skills and a commitment to safety and efficiency.
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Warehouse Picker
Amazon
Braselton, GA
04.2023 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Tied and secured loads to prevent shifting or damage to items.
- Used handheld scanners for warehouse management system compliance.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Operated manual pallet jacks to move material around the warehouse.
- Reported safety and quality issues to management.
Assistant Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Commerce, GA
09.2022 - 04.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with health and safety regulations in the workplace.
- Managed a team of up to 15 employees in a busy retail environment.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Performed daily opening and closing duties including setting alarms and counting cash drawers.
- Resolved customer complaints promptly and professionally.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Responsible for handling disciplinary actions such as verbal warnings or suspensions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records of employee attendance, hours worked, and job performance evaluations.
Manager on Duty
McDonald's Restaurant
Commerce, GA
01.2022 - 06.2022
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Recruited and trained new employees to meet job requirements.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Created schedules for staff members according to business needs.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GA05-2021
Skills
- Employee engagement
- Scheduling proficiency
- Customer service focus
- Staff training and development
- Staff discipline
- Employee motivation
- Risk management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Warehouse Picker
Amazon
04.2023 - Current
Assistant Shift Manager
Bojangles' Famous Chicken 'n Biscuits
09.2022 - 04.2023
Manager on Duty
McDonald's Restaurant
01.2022 - 06.2022
High School Diploma -
Habersham Central High School