Angel Moore
Decatur ,IL
Summary
Dynamic manager with a proven track record at Del’s Popcorn, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning, while optimizing inventory management to reduce waste. Skilled in staff development and scheduling, fostering a productive and engaged workforce.
Overview
14
14
years of professional experience
Work History
Manager
Del’s Popcorn
07.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Create weekly schedules
Education
Warrensburg Latham Highschool
Warrensburg, IL05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Strategic planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
Timeline
Manager
Del’s Popcorn
07.2011 - Current
Warrensburg Latham Highschool