Angel Morales
Lyons,IL
Overview
8
8
years of professional experience
Work History
Manager
Wendys Restaurant
05.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervisor
Orielly's Auto Parts
03.2020 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for crew members.
Warehouse Worker
Paramont EO
02.2016 - 05.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Associate of Science - General
Lake Land College
Mattoon, IL04-2011
GED -
Wilbur Wright Ollege
Chicago, IL07-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Manager
Wendys Restaurant
05.2023 - 06.2024
Supervisor
Orielly's Auto Parts
03.2020 - 08.2022
Warehouse Worker
Paramont EO
02.2016 - 05.2019
Associate of Science - General
Lake Land College
GED -
Wilbur Wright Ollege