Angel Moreno
La Habra,CA
Summary
Proven security and loss prevention expert with a track record of reducing shrinkage rates and enhancing safety at TJ Maxx. Skilled in CCTV surveillance and emergency response, fluent in both English and Spanish. Demonstrates exceptional work ethic and punctuality, significantly improving security outcomes through strategic planning and effective incident reporting. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Security Officer
Ailled Universal Security Services
Fullerton, CA
05.2023 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Merchandise Associate
AutoZone
Phoenix, AZ And La Habra, CA
12.2022 - 05.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
Loss Prevention Specialist
TJ Maxx, TJX Companies
La Habra, CA
07.2021 - 08.2022
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
Merchandise Associate
TJ Maxx, TJX Companies
La Habra, CA
09.2020 - 08.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
Rio Hondo College
Whittier, CA 08.2019 - 05.2024
Grand Canyon University
Phoenix, AZ 09.2022 - 05.2023
High School Diploma -
California High School
Whittier, CA06.2019
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Emergency Response
- FLUENT IN Spanish
- Emergency Management
- Dispatch
- Work ethic
- Workplace Safety
- Punctuality
- Emergency awareness
- English and Spanish Fluency
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Loss Prevention Certified (LPC) – Loss Prevention Foundation.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- HospitalBased Violence Intervention Program Training Certificate – Health Alliance for Violence Intervention.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
Timeline
Security Officer
Ailled Universal Security Services
05.2023 - Current
Merchandise Associate
AutoZone
12.2022 - 05.2023
Grand Canyon University
09.2022 - 05.2023
Loss Prevention Specialist
TJ Maxx, TJX Companies
07.2021 - 08.2022
Merchandise Associate
TJ Maxx, TJX Companies
09.2020 - 08.2022
Rio Hondo College
08.2019 - 05.2024
High School Diploma -
California High School