Angel Neely
Curtis Bay,MD
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude and the ability to adapt to any situation.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Superior Auto Body
Gambrills, MD
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Monitored office inventory to maintain adequate supply levels and order products.
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Input customer data using Rome software and made immediate updates to reflect room changes.
- Managed payroll for team of 17 staff in busy Automotive Repair Shop.
- Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Assisted with recruiting, background checks and reference checks.
- Developed and maintained documentation for new hires, training materials and benefits.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Responded to questions and concerns of new hires.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Handled high-volume invoice processing for thirty plus Parts Vendors.
Cashier Team Lead
Babies R Us
Pasadena, MD
08.2010 - 12.2014
- Helped customers find specific products, answering questions and offering advice.
- Worked closely with front-end staff to assist customers.
- Helped customer locate and select appropriate merchandise throughout store.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Restocked shelved and helped unload inventory from shipping trucks.
- Processed returned items in accordance with store policy.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Operated forklift equipment to lift and transport stock.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures and customer service.
Parts Associate
Superior Auto Body Inc.
Gambrills, MD
01.2008 - 08.2010
- Received and stocked incoming parts, arranging items in appropriate manner and correct locations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Maintain neat and orderly work space
- Communicate any incorrect parts or supplies in a timely manner and manage return timing.
Education
High School Diploma -
Arundel Senior High School
Gambrills06.2002
Skills
- Organizational skills
- Problem-solving skills
- Professional demeanor
- Customer service skills
- Complaint handling
- Detail-oriented
- Manual labor skills
- Strong work ethic
Timeline
Cashier Team Lead
Babies R Us
08.2010 - 12.2014
Parts Associate
Superior Auto Body Inc.
01.2008 - 08.2010
Front Office Manager
Superior Auto Body
High School Diploma -
Arundel Senior High School