Olivia Judith Jakubowski
Malta,USA
Summary
I am dedicated and passionate about providing the highest quality work that can be produced. I feel fulfilled when I am able to utilize my skills to their fullest to not only improve myself, but the environment I am working with. I thrive off of working with others, but am self driven enough to work independently when need be. I strive to have my work be the example of excellence and efficiency. I am eager to learn new things and adapt quickly to my surroundings. I use critical thinking on the regular to ensure all or any conflicts I may encounter are resolved and set in plans to prevent any future hindrance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Root Canal Experts
Saratoga Springs, NY
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Collected room deposits, fees, and payments
- Trained new staff and ensured all protocols were enforeced.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Resolved customer issues quickly and notified supervisors immediately when problems escalated
- Completed all tasks in compliance with company policies and procedures
- Increased guest retention by maintaining a welcoming and organized reception area
- Maintained confidentiality of sensitive data to protect customer and business information
- Maintained accurate records of visitor logs for security purposes and compliance with company policies
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization
- Streamlined check-in processes, reducing wait times for guests
- Implemented a more efficient mail distribution system, ensuring timely delivery of correspondence to staff
- Maintained strict confidentiality of sensitive information, upholding privacy standards
- Facilitated smooth communication between departments by accurately relaying messages and information
- Managed bills for practice
- Ensured all bills were paid with proper methods based on protocols and that all were paid on time
- Managed inventory for all 3 separate locations of the practice
- Took care of orders to restock inventory each month
- Record employee hours for payroll each week
Geomatics Technician
Eagleview Technologies
Rochester, New York
04.2023 - 07.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to senior staff emails about format changes or issues found within imagery and resolved problems in a timely manner
- Attentive to detail to ensure model quality for all customers
- Use critical thinking regularly for troubleshooting and resolving program issues efficiently to ensure that we stay on track for each project
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Troubleshot minor problems and reported larger technical issues
- Maintained consistent self-discipline and ensured fulfillment of responsibilities was above standards
Shift Manager
McDonalds
Rochester, NY
10.2018 - 03.2023
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Oversaw daily operations while managing multiple projects simultaneously
- Assisted customers with product selection, providing exceptional service experience
- Taught newly hired team members and shift managers business policies and procedures
- Maintained knowledge of store products and services to make recommendations to customers
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times
- Conducted daily walkthroughs of the store, identifying potential risks or hazards
- Created staff teams and delegated work tasks to increase productivity
- Prepared and submitted daily reports to management
- Tracked store inventories and replenished item levels by ordering new products
- Promoted store specials and limited-time offers to customers
- Identified areas of improvement within the team and implemented strategies to increase productivity
- Communicated important company information and policy changes to staff members
- Monitored stock levels and placed orders as needed
- Set employee schedules and made staffing adjustments to get shifts covered
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Provided coaching and mentoring sessions to help employees reach their goals
- Reported equipment repair and employee training needs to managers
- Performed regular reviews of operational processes, making recommendations for improvements
Private Piano Teacher
Self
Rochester, NY
05.2020 - 10.2022
- Taught private one on one lessons with children ranging from ages 5-15
- Provided academic quality lesson books and maintained constant communication with students parents on their strengths and what would help them improve best
- Made each lesson unique based on the child and their level as well as personal preferences
Education
Associate In Arts (A.A.) - Music, Music History
Finger Lakes Community College
Canadaigua, New York06.2019
Skills
- Good Telephone Etiquette
- Decision-Making
- Research
- Hardworking
- Excellent communication
- Interpersonal skills
- Organizational skills
- Reliable worker
- Time management
- Computer skills
- Analytical skills
- Problem-solving skills
- Highly organized
- Detail-oriented
- Billing
- Inventory
- Fast Learner
- Payroll
- Quickbooks
- TDO
- Standard Operating Procedures
Accomplishments
- Consistently achieved academic excellence in high school, earning Honor Roll recognition.
- Successfully graduated college with outstanding performance on the Dean's List.
- Awarded first place in the international Beethoven portrait contest, showcasing passion for music and creativity.
- Awarded second place in an academic level art show, demonstrating artistic abilities.
- Privileged to perform piano in an audition-based Honor's Recital, highlighting musical proficiency and dedication to craft.
References
- Kristen Vasilev, Former Employer, 585-754-0141
- Jason Holley, Former Coworker, 585-287-7913
- Brianna Grate, Former Coworker, 585-448-6227
- Ieasha Gonzalez-Lopez, Former Coworker, 518-774-2747
Languages
English
Native/ Bilingual
Bulgarian
Elementary
German
Limited
Certification
- CPR certifications
- Food Safety certification
Affiliations
- D&D: Organize group activity nights for fun and enriching activities that develop and strength personability skills
- Ilustration
- Sewing by hand and with machines
- Piano
References
References available upon request.
Timeline
Front Office Manager
Root Canal Experts
07.2024 - Current
Geomatics Technician
Eagleview Technologies
04.2023 - 07.2024
Private Piano Teacher
Self
05.2020 - 10.2022
Shift Manager
McDonalds
10.2018 - 03.2023
- CPR certifications
- Food Safety certification
Associate In Arts (A.A.) - Music, Music History
Finger Lakes Community College
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