Angel Norton
Independence,MO
Summary
Hardworking and passionate career seeker with strong organizational skills eager to learn with any given opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Bd's Mongolian Barbeque
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
CNA
North Kansas City Hospital
06.2020 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CNA
Villages Of Jackson Creek Memory Care
02.2016 - 06.2020
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
Concessions Worker
Pharaoh Cinema 4
08.2014 - 02.2016
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
Education
General Education
Metropolitan Community College - Kansas City
Kansas City, MOGeneral Education
Johnson County Community College
Overland Park, KSSkills
- Patient Care
- Customer service
- Transactions and Cash Handling
- Sales Expertise
- Responding to emergencies
- Efficient and reliable team player
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Server
Bd's Mongolian Barbeque
06.2023 - Current
CNA
North Kansas City Hospital
06.2020 - Current
CNA
Villages Of Jackson Creek Memory Care
02.2016 - 06.2020
Concessions Worker
Pharaoh Cinema 4
08.2014 - 02.2016
General Education
Metropolitan Community College - Kansas City
General Education
Johnson County Community College