ANGEL ORTIZ
Blue Island,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Professional Debt Collector
THE BUREAUS INC
11.2016 - 12.2023
- Prioritized high-value accounts, focusing resources on cases with maximum potential return on investment.
- Improved cash flow management by expediting the resolution of aged accounts receivable balances.
- Mitigated risk by conducting thorough evaluations of debtor solvency before initiating collections actions.
- Implemented advanced data analysis tools to optimize collection strategies based on historical trends and debtor profiles.
- Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
- Enhanced client satisfaction by providing timely and accurate information on debt collection progress.
Sales Representative Team Leader
TRAVEL SERVICES
10.2010 - 05.2016
- Made cold calls to potential customers to attempt sale of travel packages
- Assisted other sales reps with bilingual customers.
- Trained,introduced to clients and professionally developed new travel agents.
- Delivered marketing presentations and resolved customer issues by clearly listening to the needs of the clients.
Peer Educator
State Of Illinois- Department Of Correction
05.2007 - 10.2010
- Provided Peer Education services from 2007-2010.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Prepared and distributed health education materials,including reports ,bulletins, and visual aids such as films,videotapes,photographs, and posters.
- Adapted teaching methods according to individual learning styles, ensuring each participant fully understood the content being covered during sessions.
Education
No Degree - Peer Education Certificate
State of Illinois Department of Public Health
2008
No Degree - Drug Abuse Counseling
College of DuPage
Glen Ellyn, IL2006
GED -
Pace Institute
Chicago, IL02.2005
Skills
- Speak/read/write english and spanish
- Skip tracing techniques
- Patience and Persistence
- Stress Tolerance
Timeline
Professional Debt Collector
THE BUREAUS INC
11.2016 - 12.2023
Sales Representative Team Leader
TRAVEL SERVICES
10.2010 - 05.2016
Peer Educator
State Of Illinois- Department Of Correction
05.2007 - 10.2010
No Degree - Peer Education Certificate
State of Illinois Department of Public Health
No Degree - Drug Abuse Counseling
College of DuPage
GED -
Pace Institute