Angel Ostin
Columbus
Summary
Hi, my name is Angel! I'm a young, black, queer music artist based here in Columbus, OH. I believe that I am a well-rounded candidate with a passion for providing exceptional customer service. I have plenty of experience in various service industries and fast learner of anything I'm unfamiliar with. I possess strong organizational and time management skills, and I am able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. I'm a great team player and love building a relationship of trust, reliability and friendliness with guests. I'm always up for finding the best solutions to various problems, and being resourceful and creative is my bread & butter!
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Alchemy
Hilliard, OH
11.2025 - Current
- Supervised daily operations to ensure team adherence to safety and quality standards.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Streamlined workflows by implementing best practices for inventory management and customer service.
- Coordinated shifts and assigned tasks to optimize team performance during peak hours.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Create various smoothies, beverages, and food items to serve to customers consistently and proficiently.
Server
Northstar Cafe
Columbus, OH
12.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Delivery Driver
Uber Eats
Columbus, Ohio
09.2023 - 12.2024
- Maintained accurate delivery records and ensured timely delivery of items.
- Loaded and unloaded delivery items safely while adhering to safety regulations and guidelines.
- Checked delivery addresses and verified correct package delivery.
- Monitored road and weather conditions for safe driving.
Sales Associate
Ulta
Tampa, Florida
03.2022 - 11.2022
- Excelled in customer service with efficiency and knowledge.
- Performed all cash handling transactions in accordance with policy and regulations.
- Successfully solved customer conflict and problems.
- Demonstrated suggestive selling and upselling techniques.
- Worked well with all associates and management.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
Education
High School Diploma -
Pinellas Virtual School
Oldsmar, FL05-2021
Skills
- Resourceful
- Patience
- Friendliness
- Strong Communication Skills
- Collaborative
- Flexible
- Leadership Skills
- Positive Attitude
- Customer Service Focus
- Creative Problem Solving
Pronouns
They/Them
Certification
- Columbus Bartending School, 01/01/23
- Alcohol Awareness Trained, 02/19/27
Timeline
Shift Leader
Alchemy
11.2025 - Current
Server
Northstar Cafe
12.2024 - Current
Delivery Driver
Uber Eats
09.2023 - 12.2024
Sales Associate
Ulta
03.2022 - 11.2022
High School Diploma -
Pinellas Virtual School