Makayla Bentley
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
Greensboro,NC
10 2025 - 11 2025
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assets Protection Investigator
Walmart
Greensboro, NC
04 2025 - 10 2025
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Represented company in court proceedings to offer testimony and support.
- Improved asset protection efforts by conducting thorough internal and external investigations.
Shift Lead
CVS Pharmacy
Greensboro, NC
05.2024 - 03.2025
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Hostess
YardHouse Darden Restaurants
Raleigh,NC
10.2023 - 04.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Efficiently handles take-out orders
Inbound/ Stocker
Target
Greensboro, NC
08 2022 - 07 2023
- Organizes merchandise throughout the store
- Fulfills drive in and online orders for customers
- Inbounds daily merchandise for the store.
Sales Associate
KidzLot
Raleigh, NC
05.2021 - 08.2022
- Arranges items in the store for customer presentation
- Communicates effectively with customers and their needs
- Assists customers with locating merchandise and giving information on merchandise
- Collaborates with coworkers to fulfill job duties
Education
Bachelor of Science - Journalism and Mass Communication Conc. Public Relations
North Carolina A&T State University
05.2025
Skills
- Effective Oral & Written Communication
- Problem Solving
- Team-Oriented
- Goal Oriented
- Customer Service
- Social Skills
- Resourceful
- Optimistic
- High Energy
- Strong Work Ethic
- Leadership
Student Involvement
Ladies of Excellence, 2021
N.A.P.S (Natural and Proud Sistas), 2023
Aggie Real Estate Society, 2023
Timeline
Shift Lead
CVS Pharmacy
05.2024 - 03.2025
Hostess
YardHouse Darden Restaurants
10.2023 - 04.2024
Sales Associate
KidzLot
05.2021 - 08.2022
Shift Leader
Walgreens
10 2025 - 11 2025
Assets Protection Investigator
Walmart
04 2025 - 10 2025
Inbound/ Stocker
Target
08 2022 - 07 2023
Bachelor of Science - Journalism and Mass Communication Conc. Public Relations
North Carolina A&T State University