Angel Palacios
El Monte
Summary
Driven E-Commerce Specialist with a proven track record in enhancing customer satisfaction and streamlining order fulfillment. Excelled in international shipping and interpersonal skills, achieving continuous improvement in inventory management and customer support. Expert in crafting detailed listings and adept at multitasking, significantly improving operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
E-Commerce Specialist
Self-employeed
12.2021 - Current
- I ensure to resolve any inquires and provide full satisfaction to inquires but not limited to refunds, questions and complaints
- managed selling of goods online via third party sales venues such as eBay, Mercari and Depop
- Ensure sold items (items range in size) are adequately packaged & shipped with the appropriate shipping service for domestic & international customers
- Craft detailed & accurate copy for each individual listing with specifications about the item such as size dimensions/weight/ and condition
Skills
- International shipping
- Order fulfillment
- Customer support
- Interpersonal skills
- Problem-solving
- Inventory management
- Package tracking
- Multitasking Abilities
- Shipment preparation
- Continuous improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-Commerce Specialist
Self-employeed
12.2021 - Current