Angel Pantoja

504 Grand Street – New York, NY

Start Date – Present

• Conducted thorough patrols of buildings, grounds, and work sites by foot, bicycle, and vehicle to deter theft, vandalism, and unauthorized access
• Monitored surveillance systems and performed regular inspections to ensure optimal functionality of security equipment
• Responded promptly to alarms, disturbances, and emergencies; assessed threats and prioritized safety of personnel and property
• Managed access control systems, maintained accurate records for restricted areas, and verified ID badges for employees and visitors
• Greeted guests professionally to foster a safe and welcoming atmosphere while enforcing all safety and security protocols
• Delivered exceptional customer service by addressing visitor concerns, providing directions, and supporting facility access procedures
• Executed company security policies calmly and professionally, including escorting non-compliant individuals from premises
• Conducted risk assessments and investigations into security incidents; documented findings and recommended appropriate actions
• Prepared detailed incident and daily activity reports to inform management and law enforcement when necessary
• Decreased incidents of trespassing and property damage through vigilant observation and quick, effective response
• Trained and onboarded new Security Officers in company policies, ensuring consistent procedures and team alignment
• Maintained working relationships with local law enforcement and emergency personnel to ensure coordinated responses
• FEMA Certified – IS-29.a: Public Information Officer Awareness (2025), trained in emergency messaging and public safety communication