Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Pantoja

Security Officer / Public Safety Specialist
The Bronx,NY

Summary

Angel M Pantoja

  • Dedicated Security Officer with experience protecting residential, commercial, and public properties in high-traffic environments. Skilled in access control, emergency response, surveillance, and conflict de-escalation. FEMA-certified in Public Information Officer Awareness (IS-29.a), trained in emergency communication and crisis management. Proven ability to adapt to a wide range of security assignments while maintaining safety, professionalism, and strong customer service. Bilingual in English and Spanish, with a calm and authoritative presence in fast-paced settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Security Officer

ISSM Protective Services
07.2024 - Current

504 Grand Street – New York, NY

Start Date – Present


  • Conducted thorough patrols of buildings, grounds, and work sites by foot, bicycle, and vehicle to deter theft, vandalism, and unauthorized access
  • Monitored surveillance systems and performed regular inspections to ensure optimal functionality of security equipment
  • Responded promptly to alarms, disturbances, and emergencies; assessed threats and prioritized safety of personnel and property
  • Managed access control systems, maintained accurate records for restricted areas, and verified ID badges for employees and visitors
  • Greeted guests professionally to foster a safe and welcoming atmosphere while enforcing all safety and security protocols
  • Delivered exceptional customer service by addressing visitor concerns, providing directions, and supporting facility access procedures
  • Executed company security policies calmly and professionally, including escorting non-compliant individuals from premises
  • Conducted risk assessments and investigations into security incidents; documented findings and recommended appropriate actions
  • Prepared detailed incident and daily activity reports to inform management and law enforcement when necessary
  • Decreased incidents of trespassing and property damage through vigilant observation and quick, effective response
  • Trained and onboarded new Security Officers in company policies, ensuring consistent procedures and team alignment
  • Maintained working relationships with local law enforcement and emergency personnel to ensure coordinated responses
  • FEMA Certified – IS-29.a: Public Information Officer Awareness (2025), trained in emergency messaging and public safety communication

Education

Associate Of Applied Business - Business Education

Hostos Community College
Bronx, NY

Skills

Access control

Certification

FEMA IS-29.a: Public Information Officer Awareness

Timeline

FEMA IS-29.a: Public Information Officer Awareness

06-2025

Security Officer

ISSM Protective Services
07.2024 - Current

Associate Of Applied Business - Business Education

Hostos Community College
Angel PantojaSecurity Officer / Public Safety Specialist