Angel Parandian
Loveland,OH
Summary
Dedicated and organized with several years of experience using proven planning and support initiatives to cut food costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
8
8
years of professional experience
Work History
Ops Manager
Carrabba's Restaurant
Crestview, KY
03.2022 - 11.2024
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Analyzed data from customer feedback surveys to identify opportunities for process optimization.
- Produced sales and productivity reports.
- Maintained accurate records of all sales activities, including customer profiles, sales reports, and financial data.
- Created comprehensive sales plans to expand the customer base and drive new item sales.
- Skilled in utilizing various Microsoft Office applications.
To-Go Server
Carrabba's Restaurant
Crestview, KY
06.2021 - 03.2022
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues promptly.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Processed payments accurately and efficiently using the POS system.
- Ensured compliance with health safety standards for all food handling procedures.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Performed opening and closing duties, such as cleaning work areas, and restocking supplies and equipment.
Machine Operator
UPS
Hebron, KY
02.2019 - 06.2021
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Observe machine operations to detect any problems or defects in the finished product.
Package Handler
UPS
Hebron, KY
02.2019 - 06.2021
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Labeled parcels accurately according to company guidelines.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Sales Associate
Lowes Home Improvment
Alexandria, KY
01.2017 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Professionally handled customer complaints.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Maintained the cleanliness of the store environment, including floors and displays.
- Answered incoming telephone calls to provide store, product, and service information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Grant County Highschool
Dry Ridge, KY05-2016
Biological Sciences Major, Business Minor
Thomas More University
Crestview Hills, KySkills
- Fluent in Spanish
- Forecasting
- Project management abilities
- Policies and procedures implementation
- Customer relations specialist
- Superb time management skills
- Staff retention
- Employee relations and conflict resolution
- Workforce training
- Sales background
- Microsoft Outlook, Word, and Excel
- Certified forklift operator, cherry picker
- Power and hand tools
- Assembly and production
- Upselling
- Problem-solving skills
- Excellent people skills
- Training and mentoring
- Opening and closing procedures
- Kitchen oversight
- Recruitment
- Maintain food safety
- Catering management
- Professionalism
- Adaptability
- Operational Efficiency
- Kitchen equipment operation and maintenance
- Purchasing
- Multitasking
- Health and Safety Regulations
- Payroll administration
- Customer Satisfaction
- Cash Handling
- Reliability
- Food Preparation
- Catering coordination
- Restaurant Operations
- Interpersonal and written communication
- Create schedules for employees
Timeline
Ops Manager
Carrabba's Restaurant
03.2022 - 11.2024
To-Go Server
Carrabba's Restaurant
06.2021 - 03.2022
Machine Operator
UPS
02.2019 - 06.2021
Package Handler
UPS
02.2019 - 06.2021
Sales Associate
Lowes Home Improvment
01.2017 - 02.2019
High School Diploma -
Grant County Highschool
Biological Sciences Major, Business Minor
Thomas More University