Angel Pearson
Fairburn,GA
Summary
Motivated and dedicated professional with years of expertise in administration services and client relations. Proven track record of success in client relations and organizational tasks. Demonstrates experts’ insight and proficiency in following policies and procedure. Skilled and collaborative team leader with experience in coordinating, planning, and supporting daily operations.
Overview
6
6
years of professional experience
Work History
Claims Professional – Express
State Farm
01.2021 - 12.2024
- Led impactful team huddles to share effective de-escalation techniques, contributing to a 10% decrease in escalated calls while serving as the de-escalation SPOC.
- Handpicked for participation in the Express Cultivate program, undergoing training and mentorship to develop into future leaders within the organization.
- Regularly trusted by team managers to mentor and upskill new and underperforming peers
- Boosted team effectiveness by identifying areas of potential improvement.
- Recognized an exemplary performer while in express
Project Victory Security
01.2019 - 01.2021
- Demonstrated sound judgement while under pressure, including life-threatening situations, to maintain safety for people and property
- Led investigations into complex cases during tenure and questioned over 100 suspects to establish motive
- Showcased attention to detail crucial for thorough assessment and resolutions of claims
- Served as a liaison between law enforcement agencies and communities
- Facilitating seamless information exchange and ensuring timely resolution of cases
- Implemented innovative strategies to reduce crime rates in assigned areas
- Showcased proactive problem-solving skills and a commitment to enhancing safety and security
- Excelled as a liaison for mentally challenged inmates
- Employed communication and de-escalation techniques to ensure peaceful resolutions in high stress situations
Data Analyst
DHL Supply Chain
01.2019 - 01.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
Education
Associate Of Applied Business - General Studies
Atlanta Metropolitan State College
Atlanta, GA01.2024
Skills
- Microsoft Office
- Project Management
- Client Relations
- Process Improvement
- Team Player
- Customer Service
- Quality Control
- Data Entry
- Legal compliance
Timeline
Claims Professional – Express
State Farm
01.2021 - 12.2024
Project Victory Security
01.2019 - 01.2021
Data Analyst
DHL Supply Chain
01.2019 - 01.2020
Associate Of Applied Business - General Studies
Atlanta Metropolitan State College