Angel Pedraza
Peoria
Summary
Full-time student seeking Part-time or Full-time employment. Motivated student working toward Associates Degree in Behavioral Health Sciences. Possess experience in Customer Service, Technical Support, and Behavioral Health. Proven success working within fast-paced, collaborative settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Soliant Healthcare
11.2023 - Current
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Worked with students to promote learning and pro-social development.
Therapeutic Support Staff Member
The Austin Center For Exceptional Students
08.2023 - 10.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
Voice Order Representative
Aston Carter
07.2022 - 07.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Remote Reservation Specialist
Petsmart
04.2022 - 05.2023
- Provided customers with information about availability and pricing.
- Assisted customers with making reservations and entered reservation details into computer system.
- Handled billing information over phone.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Customer Service Associate
Consumer Cellular
11.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Remote Call Center Agent
Reqroute
07.2021 - 09.2021
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
COVID-19 Vaccine Support Specialist
Vincent Benjamin Staffing
02.2021 - 05.2021
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
Remote Customer Service Representative
Insight Global
11.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Stocking Associate
The Home Depot
05.2020 - 08.2020
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Examined and inspected stock items for defects and reported damages to supervisor.
Overnight Crew Member
Planet Fitness
07.2019 - 03.2020
- Maintained safety conditions and standards in facility.
- Replaced worn or damaged parts to restore equipment functionality.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Dining Room Server
Freedom Plaza Care Center
05.2018 - 03.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Education
Associate of Applied Science - Behavioral Science
Glendale Community College
Glendale, AZ12.2025
Associate of Science - Computer Science And Programming
Santa Monica College
Santa Monica, CA12.2017
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2015
Skills
- Activity Oversight
- Classroom Support
- Small Group Instruction
- Crisis Intervention
- Educational Assistance
- Computer Skills
- Complaint Resolution
- Data Collection
- Consultative Sales
- Scheduling
- Performance Management
- Security Updates
- Technical Analysis
- Attention to Detail
- Information Analysis
Certification
IVP Fingerprint Clearance Card
CPR Certification
CPI Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Special Education Paraprofessional
Soliant Healthcare
11.2023 - Current
Therapeutic Support Staff Member
The Austin Center For Exceptional Students
08.2023 - 10.2023
Voice Order Representative
Aston Carter
07.2022 - 07.2023
Remote Reservation Specialist
Petsmart
04.2022 - 05.2023
Customer Service Associate
Consumer Cellular
11.2021 - 12.2021
Remote Call Center Agent
Reqroute
07.2021 - 09.2021
COVID-19 Vaccine Support Specialist
Vincent Benjamin Staffing
02.2021 - 05.2021
Remote Customer Service Representative
Insight Global
11.2020 - 01.2021
Stocking Associate
The Home Depot
05.2020 - 08.2020
Overnight Crew Member
Planet Fitness
07.2019 - 03.2020
Dining Room Server
Freedom Plaza Care Center
05.2018 - 03.2019
Associate of Applied Science - Behavioral Science
Glendale Community College
Associate of Science - Computer Science And Programming
Santa Monica College
High School Diploma -
Alexander Hamilton Senior High School