Angel Pena
119 Contracting LLC
Worcester,MA
2
Languages
14
years of professional experience
Dynamic and detail-oriented professional with experience at Securitas Security Services USA, excelling in surveillance and conflict resolution. Proven ability to enhance customer experiences and build relationships as a Sales Associate at Rue 21. Bilingual communicator skilled in document management and keen observation, committed to maintaining safety and operational excellence.
Work History
Security Officer
2 Years 4 Months- Patrolled assigned areas to deter unauthorized access and maintain site security.
- Monitored CCTV, alarms, and access control systems for suspicious activity.
- Checked identification, visitor logs, and credentials at controlled entry points.
- Responded to incidents, alarms, and emergencies following site procedures.
- Documented security observations, incidents, and daily activity reports accurately.
- Enforced facility policies to support safe, orderly operations.
Sales Associate
2 Years- Greeted customers and provided product recommendations to support positive shopping experiences.
- Processed sales transactions accurately using register and point-of-sale systems.
- Replenished merchandise and organized sales floor displays to maintain brand presentation.
- Assisted with fitting room recovery, returning items and keeping areas orderly.
- Responded to customer questions and resolved basic concerns with professionalism.
- Supported promotional floor sets and seasonal merchandising updates.
- Maintained store cleanliness and followed loss prevention procedures.
- Collaborated with team members to complete daily tasks and meet operational priorities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Construction Worker
8 Years 9 Months- Installed framing, drywall, and finish materials following blueprints and site specifications.
- Coordinated with crews to keep work areas organized and workflow moving efficiently.
- Loaded, unloaded, and staged materials to maintain steady supply for active projects.
- Performed repairs and finishing work on structural and interior construction components.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Education
Associate of Science - Computer Networking
Skills
Bilingual
Detail-oriented
Superior customer service
Surveillance
Complex Problem-solving
Relationship building and management
Conflict resolution techniques
Document management
Electronic surveillance
Verbal and written communication
Reliability
Keen observer
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Construction Worker
119 Contracting LLC
11.2017 - 08.2026Read More
Security Officer
Securitas Security Services USA
05.2015 - 09.2017Read More
Sales Associate
Rue 21
06.2012 - 06.2014Read More
Quinsigamond Community College
Associate of Science from Computer Networking
Read More