Angel Pereira
Boston,USA
Summary
Customer service professional with extensive experience in fast-paced environments, excelling in guest relations, problem-solving, and multitasking. Strong communication and organizational skills, with a commitment to delivering seamless, high-quality service. Seeking to transition into luxury hospitality as a front desk agent, bringing adaptability, attention to detail, and a passion for exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Server
Bertucci's
Medford, MA
02.2025 - Current
- Provide exceptional guest experiences in a high-volume restaurant, balancing efficiency with personalized service
- Anticipate guest needs, enhancing satisfaction and repeat business through proactive service
- Resolve concerns swiftly and professionally, ensuring a seamless dining experience
Server
Tavern in the Square
Boston, MA
06.2024 - 09.2024
- Delivered high-level service in a fast-paced environment near TD Garden, engaging with diverse clientele
- Managed large parties and special events, coordinating logistics to ensure smooth execution
- Thrived under pressure, maintaining speed, accuracy, and professionalism during peak hours
Server
P.F. Chang's
Boston, MA
03.2024 - 06.2024
- Developed strong communication skills by engaging with a diverse clientele, ensuring a personalized dining experience
- Specialized in upselling signature dishes and beverages, contributing to an increase in sales
- Maintained high standards of cleanliness and presentation, ensuring a polished, professional atmosphere
Server & Lead Hostess
The Cheesecake Factory
Cambridge, MA
02.2023 - 06.2024
- Provided attentive service, personalized recommendations, and efficient table management
- Assisted in training new hires, ensuring they understood company policies and guest
- Trained and mentored new team members, reinforcing service standards and operational excellence
- Led front-of-house operations, optimizing table turnover and guest flow to maximize efficiency
Hostess
Texas Roadhouse
Everett, MA
06.2020 - 01.2021
- Managed guest waitlists and ensured efficient guest transitions during peak times
- Strengthened team coordination to maintain a smooth flow of operations
Education
Bachelor of Science - Advertising and Public Relations
Suffolk University
Boston, MA05.2026
International Communications
Florence University of The Arts
Florence12.2024
Skills
- Customer Service & Guest Relations
- Communication & Problem-Solving
- Multitasking & Adaptability
- Time Management & Organization
- Leadership & Team Collaboration
- Microsoft Office Suite & Google Workspace
Leadership Experience
- Suffolk University Advertising Club, Boston, MA, Member, 09/23 - Present, Collaborate on real-world advertising projects, contributing creative strategies and campaign execution., Stay ahead of industry trends through networking events, workshops, and strategic discussions.
- Florence University of The Arts Conference, Florence, Italy, Speaker, 11/24, Delivered a presentation on opera's influence in Italian culture, engaging with faculty and students., Represented the university in cross-cultural discussions on the intersection of music, art, and history.
- Community Outreach and Advocacy with Law Enforcement, Everett, MA, Advocate/Organizer, 11/21 - 06/22, Organized community events and advocated for social justice reforms, fostering leadership and communication skills.
Timeline
Server
Bertucci's
02.2025 - Current
Server
Tavern in the Square
06.2024 - 09.2024
Server
P.F. Chang's
03.2024 - 06.2024
Server & Lead Hostess
The Cheesecake Factory
02.2023 - 06.2024
Hostess
Texas Roadhouse
06.2020 - 01.2021
Bachelor of Science - Advertising and Public Relations
Suffolk University
International Communications
Florence University of The Arts