Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Angel Perez

Bakersfield,CA

Summary

Experienced and customer-focused professional with a proven track record in providing exceptional customer service. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction with additional experience and results in service and repair. Strong communication and problem-solving skills, coupled with a commitment to delivering high-quality service. Proven ability to build rapport with customers, handle challenging situations with a positive attitude, and contribute to a collaborative team environment. Seeking to leverage my skills and experience to contribute to a dynamic customer service role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bakersfield Pool Service
Bakersfield
11.2022 - Current
  • Maintained the CRM software for over 150+ clients.
  • Was the first point of contact for anyone needing online technical assistance over the phone, through text, and on email
  • Helped troubleshoot through problems and provide the best solutions with details given by the customers.
  • Service and Repair for bigger ticket clients along with troubleshooting to diagnose issues within client homes.

Retail Sales Associate

Shoe Palace
Bakersfield
09.2021 - 02.2022
  • Drove sales through engagement, negotiation, and product knowledge
  • Gained excellent communication and time management skills.

Waiter, Cashier, and Kitchen Assistant

Fuego's Tacos
Bakersfield
04.2021 - 09.2021
  • Prepared food, took orders, and operated cash register
  • Gained excellent customer service skills, dependability, and ability to work under pressure.

Education

Some College (No Degree) - Mechanical Engineering

Texas Tech University
Lubbock, TX

High School Diploma -

LIBERTY HIGH SCHOOL

Skills

  • Call Management
  • Data Entry
  • Appointment Scheduling
  • Product Knowledge
  • Data Collection
  • Problem Resolution
  • Spreadsheets
  • Complaint Resolution
  • Computer Proficiency
  • Service and Repair

Extracurricular Activities

Collegiate Chess Team Member | Texas Tech University, Lubbock, TX | 08/2022 - 10/2022

  • Awarded a scholarship for outstanding performance as a Texas Tech Chess Team member
  • Competed in national and international chess tournaments at the Expert 1387 level as recognized by the US Chess Federation

Raider Aerospace Society Member | Texas Tech University, Lubbock, TX | 08/2022 - 10/2022

  • Constructed the avionics section of a rocket, showcasing proficiency in SolidWorks 3D CAD Software
  • Contributed to the development of fundamental skills in aerospace engineering

Varsity Debate Team Member | Bakersfield High School, Bakersfield, CA | 08/2021 - 05/2022

  • Developed and presented compelling arguments on global policies
  • Engaged in cross-examination of opposing teams, demonstrating strong analytical and critical thinking skills
  • Evaluated probable outcomes of arguments and crafted effective counterarguments

Computer Club President | Bakersfield High School, Bakersfield, CA | 08/2020 - 05/2022

  • Organized and led educational lectures on PC hardware fundamentals and introductory software knowledge
  • Spearheaded beginner coding projects using Python and Inventor, fostering a collaborative learning environment

Timeline

Customer Service Representative

Bakersfield Pool Service
11.2022 - Current

Retail Sales Associate

Shoe Palace
09.2021 - 02.2022

Waiter, Cashier, and Kitchen Assistant

Fuego's Tacos
04.2021 - 09.2021

Some College (No Degree) - Mechanical Engineering

Texas Tech University

High School Diploma -

LIBERTY HIGH SCHOOL
Angel Perez