Angel Perez
Staten Island
Summary
Experienced professional with a strong background in customer service, problem-solving, and personalized client care. Adept at creating positive environments and ensuring customer satisfaction. Seeks a new position to apply expertise, expand skill set, and contribute to the growth and success of a new organization.
Overview
15
15
years of professional experience
Work History
Barber
MVP CUTZ Barbershop
01.2011 - 12.2023
- Managed appointment schedules, ensuring timely service delivery while maintaining a clean, welcoming environment for clients.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Restaurant Waiter
Olive Garden
01.2011 - 06.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service
Walgreens
04.2009 - 11.2010
- Provided outstanding customer service.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service, leading to increased client retention rates.
- Developed employee training programs, leading to improved customer service scores.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PASkills
- Customer Service Excellence
- Problem Solving and Conflict Resolution
- Active Listening and Communication
- Teamwork and Collaboration
- Time Management and Prioritization
- Organization and Attention to Detail
- Cash Handling and Inventory Management
- Order taking
- Quick learner
- Team collaboration
- Customer service and retention
Timeline
Restaurant Waiter
Olive Garden
01.2011 - 06.2015
Barber
MVP CUTZ Barbershop
01.2011 - 12.2023
Customer Service
Walgreens
04.2009 - 11.2010
High School Diploma -
Stroudsburg High School
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