Angel Perez
Visalia
Summary
Detail-oriented customer service professional with experience in managing high-stress situations and ensuring compliance with safety protocols. Proficient in management software and known for fostering positive customer relationships through timely solutions and follow-up.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
Van Nuys, CA
02.2025 - 02.2026
- Assisted customers with inquiries regarding vehicle auctions and bidding processes.
- Processed customer transactions efficiently using auction management software.
- Resolved customer issues by providing timely solutions and following up on concerns.
- Collaborated with team members to enhance overall service delivery and client satisfaction.
- Educated clients on auction policies and procedures to foster understanding and compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed vehicle title applications and ensured compliance with state regulations.
- Maintained accurate records of title transactions within management software.
- Reviewed incoming documents for completeness and accuracy before processing titles.
- Communicated effectively with drivers to address issues and provide real-time updates.
- Operated yard equipment to maintain clean and organized workspaces.
- Followed safety protocols to ensure personal and team safety on site.
Front of House Staff Member
Poquito Mas
Sherman Oaks, CA
01.2022 - 02.2025
- Provided exceptional customer service, enhancing guest experiences and ensuring satisfaction.
- Managed cash register operations, maintaining accurate transactions and balancing daily sales.
- Assisted in training new staff on operational procedures and service standards.
- Supported inventory management by restocking supplies and organizing storage areas efficiently.
- Collaborated with kitchen staff to ensure timely order delivery and address customer requests promptly.
- Monitored dining area cleanliness, ensuring compliance with health and safety regulations consistently.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Operated cash register and processed transactions efficiently, ensuring accuracy in handling cash and credit payments.
- Maintained organized checkout area, improving workflow and minimizing customer wait times.
- Ensured food safety and sanitation practices were consistently followed.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Reduced food waste through proper storage, rotation, and inventory management.
- Performed routine maintenance on kitchen equipment as needed to maintain optimal functionality throughout shifts.
- Efficiently managed high-stress situations during peak service hours while remaining calm under pressure, prioritizing tasks accordingly for maximum productivity outcomes.
Education
Automotive Service Technology
Los Angeles Pierce College
Woodland Hills, CAHigh School Diploma -
Panorama City Highschool
Panorama City, CA06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Safety awareness
- Equipment operation
- Computer proficiency
- Payment processing
- Follow-up skills
- Title processing
- File management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Copart Auto Auctions
02.2025 - 02.2026
Front of House Staff Member
Poquito Mas
01.2022 - 02.2025
Automotive Service Technology
Los Angeles Pierce College
High School Diploma -
Panorama City Highschool