ANGEL PHAM
Houston
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
El Oeste Y La Plaza
West Yellowstone, MT
05.2025 - 08.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored new employees on operational procedures and customer service techniques.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service quality.
- Monitored inventory levels, placing orders to prevent stock shortages while managing costs effectively.
- Proven ability to learn quickly and adapt to new situations.
- Accepted orders and packed food for takeout and delivery.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed new menu items based on seasonal ingredients and customer feedback, keeping offering fresh and appealing.
Server
Canyon Street Grill
West Yellowstone, MT
05.2025 - 08.2025
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Assisted with training of new staff members.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Processed payments and completed register transactions accurately.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
ONLINE PERSONAL SHOPPER
WAL-MART
The Woodlands, TX
08.2024 - 03.2025
- Executed quality assurance checks on all outgoing orders to ensure compliance with standards.
- Oversaw packaging processes to ensure all orders met quality standards before shipping.
- Oversaw returns and exchanges, ensuring compliance with company policies and procedures.
- Optimized inventory management strategies by tracking stock levels and restocking shelves efficiently.
- Achieved and surpassed personal and departmental sales targets.
- Exhibited a calm, professional demeanor while interacting with customers and colleagues.
- Participated in educational events and seminars to enhance professional skills.
RECEPTIONIST
Princess Nails and Spa
Houston, TX
09.2023 - 05.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Organized promotional events and campaigns to increase sales volume and brand recognition.
- Handled cash and credit card payments with accuracy.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Managed daily calendar appointments for staff members.
- Processed incoming mail and packages accurately and promptly.
- Scheduled, reserved, and booked appointments for clientele for nail and spa services.
SERVER
Rakuu
Spring, TX
06.2022 - 03.2023
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Assisted with training of new staff members.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Processed payments and completed register transactions accurately.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Education
Associate of Science - Dental Hygiene
Lone Star College
KingwoodHIGH SCHOOL DIPLOMA - undefined
Texas Connections Academy
Houston, TX06.2024
Skills
- Telephone Skills
- Restock Shelves
- Guest Experiences
- Food Safety Procedures
- Supply Monitoring
- Cash Register Operations
- Product Upselling
- Staff Training
- Order Accuracy
- Customer service
- Active listening
- Appointment scheduling
- Data entry
- Staff management
- Team leadership
Certification
CPR, American Heart Association, #255411114584
Languages
VIETNAMESE
Timeline
Shift Supervisor
El Oeste Y La Plaza
05.2025 - 08.2025
Server
Canyon Street Grill
05.2025 - 08.2025
ONLINE PERSONAL SHOPPER
WAL-MART
08.2024 - 03.2025
RECEPTIONIST
Princess Nails and Spa
09.2023 - 05.2024
SERVER
Rakuu
06.2022 - 03.2023
HIGH SCHOOL DIPLOMA - undefined
Texas Connections Academy
Associate of Science - Dental Hygiene
Lone Star College