Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chantel Gonzalez

Dallas,Texas

Summary

Efficient Shift Supervisor with 5+ years of customer service experience and 2+ years of sales. Aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2021 - Current
  • Handel money as in Deposits, Change orders, Balancing cash registers, and safe.
  • Organize opening duties, oversee money handling process, verify daily product delivery, and conform to health, safety, and sanitation guidelines for all products
  • Manage a team of 4-6 people by delegating tasks to each partner to ensure the Starbucks experience for all customers is exceptional.
  • Have met and exceed OTW time goals of 30-35 during the weekday and 40-45 for weekend.
  • Responsible for inventories to ensure they are taken on a timely and accurate basis to ensure targeted food costs are maintained.
  • Create beverages correctly and up to standards based on Starbucks recipes.
  • Upsale food items and espresso shot to increase sales.

Receptionist/Billing/Sales/Service

State Farm Insurance
08.2018 - 03.2020
  • Handle all incoming calls
  • Manage Agent's calendar and appointments
  • Responsible for office supplies inventory and ordering supplies in a timely matter
  • Telemarketing 60+ calls daily
  • Met sales goal of bank product monthly (auto loan and refinance, credit card, mortgage)
  • Assist customers in purchasing Auto and Home insurance that best fits their need and as well explained in detail each coverage
  • Met Auto and Home monthly products and assisted in monthly goal
  • Assist customers with payments and billing problems
  • Contacted customers for past-due payments by phone, text, and email
  • Assist customer with adding/ removing Autos from policies, processed payment and gather all the correct paper work.

Sales Associate/ Trainer

Coach
11.2016 - 12.2017
  • Inform customers of the products and services of the company
  • Performed transactions such as refunds, credits, issue change, and processed/ship repairs orders
  • Provided exceptional customer service experience by greeting, listening, and assisting customers in finding products that fit their needs and life style
  • Met daily quota for leather good products and as well made contributions to monthly goals
  • Directed a small group of 3-4 people on restrcutioning shelfs and displays for new product launches,and as well as reprincing products for new launches and sales
  • Assist stock personnel in processing and restocking products around the store
  • Responsible for training all new cashiers in completing all transactions, returns, repairs, and store policies.

Receptionist

Brookhaven College, P.A.W.S
09.2015 - 08.2016
  • Check students into the system
  • Verify all paperwork and steps have been taken for the student to take the next step in their enrollment
  • Assist students in the progression of their enrollment and TSI and Pre Assessments
  • Assist college advisors with paperwork and emails; such as sending mass reminder emails to students who have yet to finish the enrollment process.

Education

Associates of Arts -

Brookhaven Community College
05.2018

High School Diploma -

North Dallas High School
05.2014

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Cash Handling
  • Customer Service
  • Computer Skills
  • Data Entry
  • Telephone skills
  • Scheduling appointment
  • Bilingual (Spanish and English)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
03.2021 - Current

Receptionist/Billing/Sales/Service

State Farm Insurance
08.2018 - 03.2020

Sales Associate/ Trainer

Coach
11.2016 - 12.2017

Receptionist

Brookhaven College, P.A.W.S
09.2015 - 08.2016

Associates of Arts -

Brookhaven Community College

High School Diploma -

North Dallas High School

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Chantel Gonzalez