Angel Phan
Tacoma
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
5
5
years of professional experience
Work History
MOD Pizza Shift Lead
MOD Pizza
10.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues including offering thoughtful solutions to maintain customer satisfaction.
Crew Trainer
Chipotle
10.2022 - 05.2023
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
Crew Member
McDonald's
11.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Soccer Referee/Youth Board Member
Northwest Soccer Officials
06.2019 - 11.2020
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Attended board meetings online to give my perspective on certain situations
Education
High School Diploma -
Bethel High School
Spanaway, WABachelor of Arts - Marketing-Business
Washington State University
Online05.2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Work delegation
- Quick Learner
Timeline
MOD Pizza Shift Lead
MOD Pizza
10.2023 - Current
Crew Trainer
Chipotle
10.2022 - 05.2023
Crew Member
McDonald's
11.2020 - 10.2021
Soccer Referee/Youth Board Member
Northwest Soccer Officials
06.2019 - 11.2020
High School Diploma -
Bethel High School
Bachelor of Arts - Marketing-Business
Washington State University