Angel Phavong
Ashburn,VA
Summary
Data Center Technician and former U.S. Army soldier with experience operating and troubleshooting different systems such as computers and printers. Utilizes strong problem-solving skills to minimize downtime and ensure smooth operations. Maintains a secure and functional data center environment through proactive maintenance and adherence to best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Center Technician
Digital Realty
05.2024 - Current
- Perform equipment de-energization and re-energization maintenance on PDUs, UPS units, CRACs, and switchgear, adhering to strict safety protocols and electrical standards.
- Conduct energized maintenance, including taking voltage and amperage readings and capturing thermal imaging to identify hot spots, overloaded circuits, or failing components.
- Conduct comprehensive building rounds inspecting critical electrical and mechanical infrastructure, including UPS systems, PDUs, switchgear, generators, and HVAC equipment such as MAUs, CRACs, RTUs, and FPTs to ensure optimal performance and early detection of faults.
- Monitor, verify, and document the operational status of all facility systems; create incident reports and change requests when abnormalities or alarms are identified.
- Proficiently operate and troubleshoot the Building Management System (BMS), including resolving communication issues between BMS controllers and field equipment.
- Create, review, and execute Method of Procedures (MOPs) to support safe, planned maintenance and operational changes without impacting critical load.
- Serve as Site Safety Collateral, ensuring all safety systems, PPE, and emergency equipment remain compliant and up to date; enforce safety standards in accordance with company and regulatory guidelines.
- Inspect and support fire life safety systems, including pre-action systems, fire panels, and suppression equipment, ensuring readiness and proper alarm functionality.
- Troubleshooting and restore communication failures in industrial control systems, including PLC and equipment network issues.
- Collaborate with engineering, operations, and vendor teams to maintain continuous uptime and support facility reliability initiatives.
Team Chief
United States Army
01.2016 - 01.2023
- Led and trained soldiers in the operation, maintenance, and troubleshooting of complex military communication and electronic systems.
- Diagnosed and resolved network communication issues across multiple interconnected systems, ensuring reliable mission-critical connectivity.
- Maintained full system readiness by performing daily hardware, software, and network maintenance, including inspections, updates, and repairs.
- Constructed and deployed RF antennas to support long-range and tactical network communication requirements.
- Installed, terminated, and tested a variety of network cabling types, including RJ11, RJ45, and coaxial.
- Configured routers, switches, and client devices to integrate seamlessly into the operational network environment.
- Utilized command line interface (CLI) tools to diagnose and resolve network faults and connectivity issues.
- Performed hardware, software, and network troubleshooting on client computers to restore full functionality.
- Led diverse teams in high-pressure, time-sensitive environments to successfully execute mission objectives.
- Conducted risk assessments and enforced safety procedures to maintain compliance and operational readiness during missions.
Education
Associate of Applied Science - Information Security
California Institute of Arts & Technology
08.2024
Bachelor of Arts - Information Security
California Institute of Arts & Technology
03-2026
Skills
- Strong analytical and diagnostic abilities for resolving complex issues in critical data center environments
- Comprehensive understanding of electrical principles, power distribution, and backup systems, including UPS, generators, switchgear, PDUs, STS, and arc flash hazard awareness
- Skilled in performing routine and preventive maintenance to extend equipment lifespan and maintain maximum operational uptime
- Proficient in managing and inspecting fire detection and suppression systems, including pre-action systems, fire panels, and VESDA
- Experienced in safe de-energization/ energization procedures, LOTO, and energized maintenance tasks such as thermal imaging and voltage/amperage readings
- Knowledgeable in HVAC and mechanical systems—CRACs, MAUs, RTUs, FPTs, and overall environmental controls
- Able to develop, write, and execute Method of Procedures (MOPs) for safe, consistent, and reliable maintenance activities
- Tools & Platforms
- Building Management Systems (BMS) – monitoring, troubleshooting, and communication repair
- Computerized Maintenance Management Systems (CMMS) – ticketing, work orders, and asset tracking
- Data Center Infrastructure Management (DCIM) tools for environmental and capacity monitoring
- Environmental monitoring systems and sensor networks
- Security and compliance platforms for access control and audit readiness
- Documentation and collaboration systems for reporting, MOP creation, and operational communication
Certification
- Security Clearance - 2024-2029
- NFPA 70E 6-Hour Online Training Course - 2024-2027
- OSHA 10-Hour - 2024
- CompTIA A+ - 2023
- CompTIA Network+ - 2024
Languages
Spanish
Native or Bilingual
Timeline
Data Center Technician
Digital Realty
05.2024 - Current
Team Chief
United States Army
01.2016 - 01.2023
Associate of Applied Science - Information Security
California Institute of Arts & Technology
Bachelor of Arts - Information Security
California Institute of Arts & Technology