Angel Phillips
Warriormine,West Virginia
Summary
Accomplished Senior Telecommunicator, Supervisor and Training Coordinator at McDowell County 911, Spearheaded the development of innovative training materials. Have dedicated 7 years to help the citizens of this County with all their emergency needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help with the needs of the 911 center.
Overview
7
7
years of professional experience
Work History
Senior Telecommunicator/ Training Coordinator
McDowell County 911
06.2017 - Current
- Provided timely support to field units by maintaining accurate location tracking during incidents.
- Served as a key point of contact for external agencies requiring assistance or information from our department during emergency situations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
Education
Phlebotomy
Mercer County Technical Education Center
Princeton, WVHigh School Diploma -
River View High School
Bradshaw05.2013
Skills
- Emergency Management
- Stress Tolerance
- Call prioritization
- Public Safety Awareness
- Disaster Response
- Computer Skills
- CPR and First Aid
- Active Listening
- Dependable and Responsible
- Information documentation
- Emergency Response Procedures
- Telephone Etiquette
- Information Security
- Prioritizing Situations
- Map Reading
- Critical Thinking
- Good Judgment
- Computer-aided dispatching
- Unit Dispatch
- Information Relay
- Radio Frequencies Monitoring
- Providing Clear Directions
- Decision-Making
- Team Leadership
- Emergency Police Dispatcher Certification
- Emergency Medical Dispatch (EMD)
- Emergency Medical Dispatcher Certification
- Agency Referrals
- Call Routing
- NCIC Database
- Data Entry
- Communications Training Officer
- Fire Service Dispatch Certification
- Multiple FEMA Courses
- Multiple CAD classes
- VESTA
Timeline
Senior Telecommunicator/ Training Coordinator
McDowell County 911
06.2017 - Current
Phlebotomy
Mercer County Technical Education Center
High School Diploma -
River View High School
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