Kristen Arrington
Marion,North Carolina
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
McDowell County 911
09.2021 - Current
- Receive public emergency and non-emergency calls and prioritizing response effectively dispatch official units such as police, fire, and EMS.
- Relay latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatch and coordinate emergency services teams according to high-priority calls.
- Assess emergency requests and made quick judgment calls to determine appropriate action.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
EMT-Basic
McDowell County EMS
01.2021 - 09.2021
- Administer basic life support to patients at scene, en route to hospital and pre-hospital settings.
- Communicate with patients to gather incident and medical history information.
- Communicate with patients about pain, comfort and needs during transportation and facilitate medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Utilized ambulances to transport patients to medical facilities.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
911 Telecommunicator
Burke County 911
01.2021 - 08.2021
- Receive public emergency and non-emergency calls and prioritize calls in order to effectively dispatch official units such as fire and EMS.
- Route calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Executive Assistant
Triage First, Inc.
08.2011 - 03.2020
- Managed the President's calendar, as well as frequent travel arrangements and coordinated the pre-planning of workshops.
- Frequently used word processing, spreadsheet, database and presentation software, Adobe Acrobat Pro, and Quickbooks.
- Corresponded with clients and potential clients via email or telephone, and relayed them to the appropriate personnel and/or performed customer service/technical support.
- Coordinated logistics with contracted facilities to make sure that conference rooms, set-up, and catering were provided for workshops.
- Prepared packages for shipment to contracted facilities.
- Coordinated logistics for phone meetings with clients and president.
- Interacted with clients to receive orders, direct activities and communicate management instruction.
- Maintained an internal client filing system, both physical and electronic.
- Provided clerical support to company president, including copying, faxing and file management.
- Performed accounts receivable duties including invoicing, discrepancies and reconciliations.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Maintained credentialing for company President and workshop educators.
- Prepared and maintained credentials for each educational course through ANCC.
- Handled confidential and sensitive information with discretion and tact.
Education
Certification - EMT- Basic
McDowell Technical Community College
Marion, NC12.2020
Bachelor of Applied Arts And Science - Criminal Justice
Lees-McRae College
Banner Elk, NC05.2017
Associate of Applied Science - Criminal Justice
Asheville Buncombe Technical Community College
Asheville, NC05.2015
High School Diploma -
Charles D. Owen High School
Black Mountain, NC06.2004
Skills
- Meeting Agendas and Minutes
- Proper Phone Etiquette
- Schedule Management
- Interpersonal Communication
- Travel Arrangement Coordination
- Confidentiality and Discretion
- Calendar Management
- Microsoft Office
- Office Supplies and Inventory
- Multitasking Abilities
- Analytical and Critical Thinking
- Attention to Detail
Certification
- EMT- Basic - Emergency Medical Technician (Basic)
- EMD - Emergency Medical Dispatch
Timeline
911 Telecommunicator
McDowell County 911
09.2021 - Current
EMT-Basic
McDowell County EMS
01.2021 - 09.2021
911 Telecommunicator
Burke County 911
01.2021 - 08.2021
Executive Assistant
Triage First, Inc.
08.2011 - 03.2020
Certification - EMT- Basic
McDowell Technical Community College
Bachelor of Applied Arts And Science - Criminal Justice
Lees-McRae College
Associate of Applied Science - Criminal Justice
Asheville Buncombe Technical Community College
High School Diploma -
Charles D. Owen High School
- EMT- Basic - Emergency Medical Technician (Basic)
- EMD - Emergency Medical Dispatch
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