Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Arrington

Marion,North Carolina

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

McDowell County 911
09.2021 - Current
  • Receive public emergency and non-emergency calls and prioritizing response effectively dispatch official units such as police, fire, and EMS.
  • Relay latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatch and coordinate emergency services teams according to high-priority calls.
  • Assess emergency requests and made quick judgment calls to determine appropriate action.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

EMT-Basic

McDowell County EMS
01.2021 - 09.2021
  • Administer basic life support to patients at scene, en route to hospital and pre-hospital settings.
  • Communicate with patients to gather incident and medical history information.
  • Communicate with patients about pain, comfort and needs during transportation and facilitate medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Utilized ambulances to transport patients to medical facilities.
  • Assessed patient conditions, maintaining calm demeanor in urgent situations.
  • Responded to emergency medical calls, providing basic life support services in accordance with protocols.

911 Telecommunicator

Burke County 911
01.2021 - 08.2021
  • Receive public emergency and non-emergency calls and prioritize calls in order to effectively dispatch official units such as fire and EMS.
  • Route calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Executive Assistant

Triage First, Inc.
08.2011 - 03.2020
  • Managed the President's calendar, as well as frequent travel arrangements and coordinated the pre-planning of workshops.
  • Frequently used word processing, spreadsheet, database and presentation software, Adobe Acrobat Pro, and Quickbooks.
  • Corresponded with clients and potential clients via email or telephone, and relayed them to the appropriate personnel and/or performed customer service/technical support.
  • Coordinated logistics with contracted facilities to make sure that conference rooms, set-up, and catering were provided for workshops.
  • Prepared packages for shipment to contracted facilities.
  • Coordinated logistics for phone meetings with clients and president.
  • Interacted with clients to receive orders, direct activities and communicate management instruction.
  • Maintained an internal client filing system, both physical and electronic.
  • Provided clerical support to company president, including copying, faxing and file management.
  • Performed accounts receivable duties including invoicing, discrepancies and reconciliations.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Maintained credentialing for company President and workshop educators.
  • Prepared and maintained credentials for each educational course through ANCC.
  • Handled confidential and sensitive information with discretion and tact.

Education

Certification - EMT- Basic

McDowell Technical Community College
Marion, NC
12.2020

Bachelor of Applied Arts And Science - Criminal Justice

Lees-McRae College
Banner Elk, NC
05.2017

Associate of Applied Science - Criminal Justice

Asheville Buncombe Technical Community College
Asheville, NC
05.2015

High School Diploma -

Charles D. Owen High School
Black Mountain, NC
06.2004

Skills

  • Meeting Agendas and Minutes
  • Proper Phone Etiquette
  • Schedule Management
  • Interpersonal Communication
  • Travel Arrangement Coordination
  • Confidentiality and Discretion
  • Calendar Management
  • Microsoft Office
  • Office Supplies and Inventory
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Attention to Detail

Certification

  • EMT- Basic - Emergency Medical Technician (Basic)
  • EMD - Emergency Medical Dispatch

Timeline

911 Telecommunicator

McDowell County 911
09.2021 - Current

EMT-Basic

McDowell County EMS
01.2021 - 09.2021

911 Telecommunicator

Burke County 911
01.2021 - 08.2021

Executive Assistant

Triage First, Inc.
08.2011 - 03.2020

Certification - EMT- Basic

McDowell Technical Community College

Bachelor of Applied Arts And Science - Criminal Justice

Lees-McRae College

Associate of Applied Science - Criminal Justice

Asheville Buncombe Technical Community College

High School Diploma -

Charles D. Owen High School
  • EMT- Basic - Emergency Medical Technician (Basic)
  • EMD - Emergency Medical Dispatch
Kristen Arrington