Angel Poole

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Was cashier, barista, made and served donuts and other breakfast foods, as well as ice cream. Opened and closed store, worked in fast paced, high volume environment, cleaned and maintained store front and back. Was responsible for taking orders and cashing out customers, closing out the register and getting the days money ready for deposit

• Styled and designed traditional and contemporary hairstyles for clients daily.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Set up workstation and treatment room with products, equipment and supplies to facilitate services .

• Delegated daily tasks to team members to optimize group productivity.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Completed inventory audits to identify losses and project demand.
• Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
• Managed and motivated 15 employees.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Fulfilled duties of lead stylist, cuts, color and chemical services.

• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Washed, colored, cut and styled hair for high volume of clients daily.
• Applied artificial nails or gel-based color to finger- and toenails.
• Performed manicures and pedicures.
• Provided a wide array of hair, skin and nail services.

• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Applied artificial nails or gel-based color to finger- and toenails.
• Provided perms and chemical services, manicures and pedicures as well as a wide array of other hair and nail services.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Completed inventory audits to identify losses and project demand.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Worked closely with customers to understand needs and resolve diverse issues.
• Assisted in store opening by setting up office space, computers and cash registers.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
• Worked closely with store manager to maintain day-to-day operations.