Alan Pichardo
New York,NY
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Diligent with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
CVS Pharmacy
540 Amsterdam Ave
07.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Processed transactions efficiently using point-of-sale systems to maintain checkout flow.
- Collaborated with team members to improve store layout and merchandising strategies.
- Resolved customer complaints promptly, fostering a positive store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Associate
Extra Jumbo By Asosicated
3788 Broadway
04.2026 - 07.2026
- Stocked shelves, organized inventory displays, and ensured products were properly labeled and priced.
- Maintained cleanliness of store areas, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours and improve service speed.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Maintained the cleanliness of store areas, ensuring compliance with health and safety standards.purchases.the
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Promoted a safe shopping environment by adhering to food safety standards when handling perishable items.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Fulfillment Associate
Nordstrom Rack
60 E 14th Street
10.2025 - 12.2025
- Processed and packed customer orders accurately within established timelines.
- Managed inventory levels, ensuring availability of products for efficient order fulfillment.
- Operated warehouse equipment safely to streamline order picking and shipping processes.
- Collaborated with team members to enhance workflow efficiency and reduce processing time.
- Conducted quality checks on outgoing orders to maintain high customer satisfaction standards.
- Assisted in maintaining clean and organized work areas to promote operational efficiency.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Trained new associates on fulfillment procedures and safety protocols to ensure compliance.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Fulfillment Associate
Nordstrom
New York, NY
11.2024 - 12.2025
- Keep assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Cleaned and organized aisles, workstations, and floors to promote operational productivity.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Located merchandise from shelves and storage areas to fill orders.
- Loaded items onto pallets or into containers for shipment.
Cashier
McDonald's
Bronx, NY
12.2023 - 06.2025
- Gaining new valuable experience in a fast-paced environment by just paying more attention to the objective I'm being told to do.
- Took accurate orders from customers while maintaining a friendly and efficient demeanor.
- Handled cash transactions with precision and integrity following company procedures.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
- Resolved challenging situations by applying critical thinking and problem-solving skills.
Member Services
YM & YWHA of Washington Heights and Inwood
New York, NY
07.2024 - 09.2024
- Communicated with customers about gym memberships and subscriptions
- Maintained a clean and organized front desk area while coordinating with trainers, staff, and management.
- Delivered exceptional customer service to gym members daily by addressing inquiries, resolving issues, and ensuring a positive experience
- Supported onboarding of new members by giving gym tours and explaining policies and offerings.
Store Associate
The UPS Store
New York, NY
07.2023 - 08.2023
- Greeted customers and answered questions, assisting with needs and finding items.
- Provided excellent customer service, demonstrating strong interpersonal and communication skills.
- Labeled, tagged, and sorted merchandise for sale.
- Processed cash and credit payments with accurate cash handling.
- Build relationships with customers through friendly conversations about products or services offered at the store.
Crew Member
Taco Bell
174 Dyckman Street
07.2023 - 08.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Provided excellent customer service through solving problems and answering questions.
- Provided support to team members to ensure all goals were met on time.
- Monitored food safety standards consistently, ensuring compliance with health regulations.
- Contributed to menu updates by providing feedback based on customer preferences and trends.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
- Collaborated with team to ensure timely product delivery and order accuracy.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
Cashier
Food Universe
Bronx, NY
06.2022 - 08.2023
- Processed high-volume customer purchases in busy grocery environment
- Handled cash, debit, and credit transactions accurately
- Assisted customers with product inquiries and issue resolution
- Maintained clean and organized checkout area
- Collaborated with team members to ensure smooth daily operations
Education
High School Diploma -
City College Academy of The Arts
New York, NY06.2023
Skills
- Child Care & Day Care
- Communication Skills
- Time Management Skills
- Bilingual Spanish
- Money Management
- Punctuality
- Organization Development
- Attention to Detail
- POS System
- Ability to lift 50 pounds
- Problem-solving
- Excellent people skills
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Product sales
- POS system operation
- Meeting deadlines
- Cleaning techniques
- Retail store operations
- Payment processing
- Inventory tracking
LANGUAGES
English
Spanish
Timeline
Sales Associate
CVS Pharmacy
07.2026 - Current
Store Associate
Extra Jumbo By Asosicated
04.2026 - 07.2026
Fulfillment Associate
Nordstrom Rack
10.2025 - 12.2025
Fulfillment Associate
Nordstrom
11.2024 - 12.2025
Member Services
YM & YWHA of Washington Heights and Inwood
07.2024 - 09.2024
Cashier
McDonald's
12.2023 - 06.2025
Store Associate
The UPS Store
07.2023 - 08.2023
Crew Member
Taco Bell
07.2023 - 08.2023
Cashier
Food Universe
06.2022 - 08.2023
High School Diploma -
City College Academy of The Arts