Angel Purigay
Anchorage
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Floor Manager
Sweet Darlings
Seward
05.2021 - 10.2024
- Supervised daily floor operations and maintained a clean, organized environment.
- Trained new employees on company policies and operational procedures.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Stayed up-to-date on extensive company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed inventory levels by restocking merchandise and organizing displays effectively.
- Collaborated with team members to ensure smooth service during peak times.
- Operated espresso machines and other equipment efficiently during busy hours.
- Assisted in training new baristas on beverage preparation and customer interaction.
- Handled cash register transactions accurately and processed payments promptly.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Front Desk/Housekeeper/Laundry
Harbor 360
Seward
05.2019 - 06.2021
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed check-in and check-out procedures efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted in training new staff on front desk operations and customer service standards.
- Responded to customer complaints and addressed issues promptly and professionally.
- Provided information on local attractions and services to enhance guest experience.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Assisted with deep cleaning projects during off-peak seasons to enhance facility appearance.
- Trained new staff on proper cleaning techniques and safety procedures.
- Cleaned and sanitized guest rooms to maintain high hygiene standards.
- Managed laundry operations, including washing, folding, and organizing linens and towels.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Collaborated with team members to uphold cleanliness standards across all hotel areas.
Education
Seward High School
Seward, AlaskaSkills
- Customer service
- Cash handling
- Effective communication
- Adaptability to change
- Staff training
- Customer relations
- Conflict resolution
- POS systems
- Team collaboration
- Foreign language proficiency
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Floor Manager
Sweet Darlings
05.2021 - 10.2024
Front Desk/Housekeeper/Laundry
Harbor 360
05.2019 - 06.2021
Seward High School