Angel Pygott
Copperas Cove
Summary
Skilled Resolution Specialist with background in resolving complex customer issues efficiently. Strengths include strong problem-solving abilities, effective communication skills, and capacity to maintain high customer satisfaction rates. Notable impact made in previous roles includes improved customer retention through responsive service solutions and proactive conflict resolution strategies.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Resolution Specialist
Intelogix
Copperas Cove
07.2024 - Current
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Assisted customers in resolving product inquiries and technical issues effectively.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Collaborated with teams to streamline resolution processes and improve efficiency.
- Documented customer interactions accurately in the company database for reference.
- Analyzed customer feedback to identify trends and suggest improvements.
- Provided training support to new team members on resolution protocols and tools.
Education
Associate of Science - Social Work
Central Texas College
Killeen, TX 06.2023 - 06.2026
Copperas Cove High School
Copperas Cove, TXSkills
- Conflict resolution
- De-escalation techniques
- Dispute management
- Customer service
- Problem solving
- Team collaboration
- Communication proficiency
- Adaptability and flexibility
- Assertiveness
Timeline
Resolution Specialist
Intelogix
07.2024 - Current
Associate of Science - Social Work
Central Texas College
06.2023 - 06.2026
Copperas Cove High School