Administrative Office Professional
Open To Work
Marcia D Kyles
Aviation Insurance Managers
North Canton,OH
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Resolution SpecialistAdministrative Assistant TrainerSr. Payroll AdministratorCampaign Executive
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCareer advancement
26
years of professional experience
Experienced Administrative Office Professional with 15 years in diverse roles including Administrative Assistant Trainer and Resolution Specialist. Proven expertise in business communications, customer service, and proficiency in Microsoft Office Suite. Seeking to leverage skills in administrative support and office management to enhance operational efficiency.
Work History
Resolution Specialist
5 Years- Managed returns and exchanges through Storis and Salesforce, ensuring accurate processing of return authorizations and effective client communications.
- Updated clients on delivery schedules and financial transactions, including refunds and credits, to maintain transparency and satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer experience and streamline resolution processes.
- Analyzed customer feedback to identify trends and implement strategic improvements in service delivery.
Administrative Assistant Trainer
5 Years 5 Months- Trained new employees on standard operating procedures (SOP) to ensure consistent application of company policies.
- Facilitated onboarding sessions to improve new hire integration and performance.
- Managed correspondence and scheduling for executives, enhancing operational efficiency.
- Coordinated insurance policy documentation and client communications, ensuring accuracy and compliance.
- Implemented office filing systems, improving information retrieval speed and organization.
Sr. Payroll Administrator
4 Years 7 Months- Managed payroll processing for employees, ensuring accuracy and timeliness of payroll cycles to support employee satisfaction.
- Conducted billing balancing and verified accounts payable to ensure financial accuracy and compliance with company policies.
- Responded to customer inquiries via Outlook and telephone, preparing Excel reports with ADP/WFN and E-Time systems to enhance service efficiency.
Campaign Executive
3 Months- Delivered public speaking engagements and documented organizational activities to clearly convey initiatives and progress to stakeholders.
- Handled confidential information and financial contributions with discretion, while fostering new account prospects to enhance community engagement.
- Led strategic initiatives to enhance community engagement and drive fundraising efforts.
- Developed partnerships with local organizations to expand program reach and resource availability.
- Oversaw budgeting processes, ensuring efficient allocation of resources to maximize impact.
Inbound Call Center / Customer Service Representative
2 Months- Resolved customer inquiries on troubleshooting, warranty, and billing while facilitating account setup for new customers, enhancing customer satisfaction.
- Remotely accessed customer devices to diagnose and address technical issues, maintaining high standards of customer service and ensuring timely resolutions.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed multiple calls simultaneously while maintaining quality service standards.
- Developed expertise in billing systems, troubleshooting technical issues effectively.
Line-Worker
2 Years 6 Months- Decorated and packaged ice cream cakes for shipment, ensuring product quality and meeting customer specifications.
- Managed disposal of milk and packed sour cream and cottage cheese, maintaining accurate records of mislabeled products.
- Operated machinery to ensure efficient production of dairy products.
- Maintained cleanliness and sanitation standards in processing areas.
- Assisted in training new employees on operational procedures and safety protocols.
Operations Senior
3 Years- Processed and managed back-office paperwork, including store totals, bank deposits, and credit card transactions, ensuring compliance with company policies and accuracy in financial reporting.
- Resolved customer service complaints, facilitated credit applications, addressed employee concerns, and conducted training sessions for new hires and monthly team meetings to enhance team cohesion and service quality.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
One-Year Technical Certificate - Legal Assisting
One-Year Technical Certificate - Administrative Office Professional
Skills
Customer Issue Resolution
CRM Software Expertise
Conflict Resolution
Process Improvement
Business administration
Microsoft Office proficiency
Team leadership
Customer Service
Cash Handling
Conflict resolution
Timeline
Resolution Specialist
Arhaus Furniture LLC Corporate
07.2021 - CurrentRead More
Administrative Assistant Trainer
Aviation Insurance Managers
02.2021 - CurrentRead More
Sr. Payroll Administrator
Fresh Mark, Inc. FMCS
10.2015 - 05.2020Read More
Campaign Executive
United Way of Summit County
08.2014 - 11.2014Read More
Inbound Call Center / Customer Service Representative
AT&T Mobility/U-Verse
02.2014 - 04.2014Read More
Line-Worker
Superior Dairy
08.2011 - 02.2014Read More
Operations Senior
Best Buy
03.2000 - 03.2003Read More
Stark State College of Technology
One-Year Technical Certificate from Legal Assisting
Read More
Stark State College of Technology
One-Year Technical Certificate from Administrative Office Professional
Read More