Angel Rivera
Lakewood,CA
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Sales Associate
Gardena Honda
Gardena, CA
12.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Internet Sales
Penske Chevrolet
Cerritos, CA
02.2023 - 12.2023
- Met or exceeded Internet sales goals and objectives by 10%.
- Attained minimum performance of Internet sales ratio from inbound leads.
- Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on vehicles.
- Increased internet sales by consistently providing exceptional customer service and product knowledge.
- Exceeded monthly sales targets consistently through proactive engagement with customers and persuasive selling techniques.
Salesman
Long Beach Honda
Signal Hill, CA
11.2019 - 05.2022
- Answered customer emails and telephone requests for information
- Negotiated prices and set up contracts to finalize sales agreements.
- Created successful strategies to develop and expand customer sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Meet and exceed monthly quotas
- Meet and exceed dealership-client satisfactory scores
Sales Floor Manager
Hamer Honda
Reseda, CA
12.2018 - 11.2019
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Led and enabled team of 6 representatives in driving sales and revenue opportunities
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Sales Floor Manager
Rally GMC Cadillac Buick
Palmdale, CA
08.2013 - 12.2018
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Led and enabled team of 8 representatives in driving sales and revenue opportunities
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Garey High School
Pomona, CA05.2012
Skills
- Sales and Marketing Strategies
- Client Presentations
- Lead Generation
- Prospecting Skills
- Product and Service Knowledge
- Sales Closing
- Personnel Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Gardena Honda
12.2023 - Current
Internet Sales
Penske Chevrolet
02.2023 - 12.2023
Salesman
Long Beach Honda
11.2019 - 05.2022
Sales Floor Manager
Hamer Honda
12.2018 - 11.2019
Sales Floor Manager
Rally GMC Cadillac Buick
08.2013 - 12.2018
High School Diploma -
Garey High School