Angel Rivera
The Bronx,NY
Summary
Seasoned Store Manager with 15 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward customer service trends by utilizing systems, processes and training programs.
Overview
32
32
years of professional experience
Work History
Assistant Manager
DSW Shoe Warehouse
The Bronx, NY
05.2021 - 01.2026
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed strategies to enhance inventory management and reduce shrinkage.
- Implemented visual merchandising standards to improve store presentation and appeal.
Assistant Store Manager
Gap Inc
Bronx, NY
09.1997 - 04.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained over 100 staff associates and equipped to comply with company policies and procedures.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Supervisor
S&A Stores
Bronx, NY, NY
07.1994 - 04.1997
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Maintained customer satisfaction while handling product returns quickly and professionally.
Education
High School Diploma -
LaGuardia Community College of the City University of New York
Long Island City, NYSkills
- Goals and Performance
- Product and Service Sales
- Business Development and Planning
- Visual Merchandising
- Key Performance Indicators (KPIs)
- Process Improvement
- Sales Management
Languages
Spanish
Professional Working
Timeline
Assistant Manager
DSW Shoe Warehouse
05.2021 - 01.2026
Assistant Store Manager
Gap Inc
09.1997 - 04.2021
Store Supervisor
S&A Stores
07.1994 - 04.1997
High School Diploma -
LaGuardia Community College of the City University of New York