Angel Rizo
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Floor Supervisor
Menendez Management Corp.
2019.01 - Current
- Took daily inventory and record product waste
- Resolved scheduling issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Crew Trainer
Menendez Management Corp.
2018.01 - Current
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
Cashier/ Crew Member
Menendez Management Corp.
2016.01 - Current
- Serve customers by taking their orders & handing them their food
- Maintain the dining areas and front counter.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to increase revenue.
Education
Associate of Science - Crime Scene Technology: Forensic Science
Miami Dade College
04.2024
Associate of Arts - Criminal Justice Administration
Miami Dade College
12.2017
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- POS systems operations
- Customer Satisfaction
- Customer Relations
- Policy Enforcement
- Task Delegation
- Stock management
- Quality controls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Supervisor
Menendez Management Corp.
2019.01 - Current
Crew Trainer
Menendez Management Corp.
2018.01 - Current
Cashier/ Crew Member
Menendez Management Corp.
2016.01 - Current
Associate of Science - Crime Scene Technology: Forensic Science
Miami Dade College
Associate of Arts - Criminal Justice Administration
Miami Dade College
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