Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherin Maltez

Miami,Fl

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Floor Supervisor

Mango NY
01.2021 - Current
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Optimized retail space utilization by creating efficient floor plans that enhanced shopping experience for customers.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

VAD agent

Interval International
09.2019 - 04.2020
  • Making calls to members letting them know that I'm still working on their pending request and see if they would like to take any alternates Take inbound calls, help members create accounts, pay for membership, and answer any questions they need

Order Taker

Dunkin Donuts
02.2019 - 09.2019
  • Gave excellent customer service, made drinks, charged orders, and checked inventory.

Crew Trainer

McDonalds
08.2015 - 02.2019
  • Maintained my area of work clean, making drinks, charging customer's orders, Handled customer concerns and complaints, trained new incoming employees, and gave great customer service.

Education

Bachelor's of Art - Art History

Florida International University

Associate degree - Art Education

Miami Dade College
06.2015

Skills

  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Management skills
  • Problem-solving
  • Time management
  • Willingness to learn
  • Creativity
  • Bilingual
  • Customer Relations
  • Customer Satisfaction

Timeline

Floor Supervisor

Mango NY
01.2021 - Current

VAD agent

Interval International
09.2019 - 04.2020

Order Taker

Dunkin Donuts
02.2019 - 09.2019

Crew Trainer

McDonalds
08.2015 - 02.2019

Bachelor's of Art - Art History

Florida International University

Associate degree - Art Education

Miami Dade College

Similar Profiles

CREATE PROFILE
Catherin Maltez