Angel Rodriguez
Mays Landing,NJ
Summary
Driven to exceed expectations, I leveraged my problem-solving and customer service skills at AT&T to inspire staff, boosting sales growth. Fluent in Spanish, I enhanced customer satisfaction and team productivity at the United States Post Office through effective leadership and operational improvements.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
AT&T
05.2018 - 08.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
USPS Supervisor
United States Post Office
04.2015 - 03.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
City Letter Carrier
United States Post Office
04.2003 - 05.2015
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
Education
No Degree - Biology
Richard Stockton State College
Galloway, NJHigh School Diploma -
Atlantic City High School
Atlantic City, NJ06.1994
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Sales Growth
- Fluent in Spanish
Timeline
Retail Store Manager
AT&T
05.2018 - 08.2023
USPS Supervisor
United States Post Office
04.2015 - 03.2018
City Letter Carrier
United States Post Office
04.2003 - 05.2015
No Degree - Biology
Richard Stockton State College
High School Diploma -
Atlantic City High School