ANGEL RODRIGUEZ
Naples,Florida
Summary
I am a goal-oriented implementation professional with experience managing complex onboarding projects and supporting team success. In my current role, I work closely with large clients, coordinate across teams, and help guide newer team members to ensure smooth and successful implementations. I lead by example through accountability, strong work ethic, and a hands-on approach to solving problems. I focus on meeting performance goals, improving processes, and delivering a great customer experience. I am ready to take the next step into a leadership role where I can support team growth, strengthen onboarding operations, and help drive consistent results.
Overview
15
15
years of professional experience
Work History
Senior Software Implementation Specialist
Rentvine
Estero, FL
11.2023 - Current
- Led full-cycle onboarding and implementation for enterprise-level property management clients, primarily handling portfolios of 1,000+ units. Served as the strategic lead for complex implementations, including system configuration, data migration oversight, workflow evaluation, and go-live execution. Partnered with clients to assess operational structures and optimize processes within the platform. Managed third-party integrations (e.g., payment processors, maintenance platforms, marketing syndication, and other ecosystem partners) to ensure seamless connectivity. Acted as a mentor to new team members, providing training, guidance, and support to strengthen onboarding best practices and execution standards. Ensured high-touch customer experience, risk mitigation, and successful long-term adoption.
Product Specialist /Onboarding Specialist
Rentvine
Estero, FL
11.2022 - 01.2024
- Onboarded new customers with small to mid-sized portfolios, guiding them through full system implementation from kickoff to go-live. Configured system settings based on each client’s operational structure, evaluated their business workflows, and provided strategic recommendations to optimize processes within the platform. Delivered live training sessions, coordinated data setup, supported recurring charge configuration, and ensured successful adoption of the software. Served as the primary point of contact during onboarding, helping clients transition smoothly and efficiently.
Facility Service Sales Representative
Cintas
04.2022 - 11.2022
- Managed B2B sales pipeline and client acquisition efforts.
Solutions Manager
Verizon
08.2020 - 03.2022
- Led retail team performance and delivered customized technology solutions.
- Mentored junior staff, fostering skill development and enhancing team performance across solution management functions.
- Led team performance through active KPI management (revenue, conversion rate, customer satisfaction, retention, and accessory attach rate), implementing coaching strategies that improved overall store results and exceeded quarterly sales goals.
Solutions Specialist
Verizon
11.2017 - 08.2020
- Exceeded sales goals through consultative selling and customer relationship management.
Gold Associate
Max International Associate
10.2010 - 08.2020
- Developed independent client network and managed business growth.
Education
Credit's - Graphic Design Bachelor
UNIVERSITY DE PUERTO RICO RECINTO DE CAROLINA
Carolina, PRSkills
- Software Implementation
- Customer Success
- Data Migration Coordination
- Process Optimization
- Consultative Sales
- Client Relationship Management
- Training & Product Education
- Interpersonal skills
- Software configuration
- Business analysis
Accomplishments
- Successfully launched over 45,000 units since joining the company, supporting both mid-size and enterprise-level clients through full onboarding and go-live.
- Played a key role in developing and refining the onboarding process to improve efficiency, scalability, and client experience.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Software Implementation Specialist
Rentvine
11.2023 - Current
Product Specialist /Onboarding Specialist
Rentvine
11.2022 - 01.2024
Facility Service Sales Representative
Cintas
04.2022 - 11.2022
Solutions Manager
Verizon
08.2020 - 03.2022
Solutions Specialist
Verizon
11.2017 - 08.2020
Gold Associate
Max International Associate
10.2010 - 08.2020
Credit's - Graphic Design Bachelor
UNIVERSITY DE PUERTO RICO RECINTO DE CAROLINA