Robbie John Buck
Manchester,NH
Summary
Knowledgeable sales engineer with background in software implementation. Successfully managed multiple projects, ensuring seamless integration and user adoption. Demonstrated expertise in troubleshooting technical issues and providing effective client training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Software Implementation Specialist
School Health Corporation
01.2024 - Current
- Led end-to-end software implementation projects, ensuring alignment with client requirements, timelines, and data integrity.
- Served as primary liaison between clients, sales, customer success, and development teams to drive successful deployments.
- Partnered with sales to deliver product demonstrations and support deal conversion.
- Collected, validated, and imported customer data using Excel, ensuring accuracy across implementations.
Senior Customer Success Manager
School Health Corporation
06.2023 - 01.2024
- Developed and executed customer success strategies to drive client engagement, satisfaction, and retention.
- Served as primary point of contact for enterprise clients, managing relationships totaling $20M+ in revenue.
- Led cross-functional teams to resolve client issues, drive product adoption, and ensure long-term success.
- Educated and trained clients on product capabilities, supporting onboarding and ongoing adoption.
Customer Success Associate
School Health Corporation
12.2022 - 06.2023
- Supported online AED management customers throughout the contract lifecycle, ensuring compliance of onsite equipment.
- Led implementation for new customers, including data collection, system configuration, and onboarding.
- Partnered with sales to demonstrate software value and support customer adoption.
- Coordinated cross-functional teams to resolve escalated issues and streamline interdepartmental communication.
Education
Bachelor of Science - Business
Southern New Hampshire University
Manchester, NH05-2026
Skills
- Salesforce
- Jira
- Zendesk
- API Integration (Google Cloud APIS)
- Software Troubleshooting
- User Training
- Agile Project Management
- Microsoft Office Suite
Websites
Certification
First Aid, CPR, AED
Timeline
Senior Software Implementation Specialist
School Health Corporation
01.2024 - Current
Senior Customer Success Manager
School Health Corporation
06.2023 - 01.2024
Customer Success Associate
School Health Corporation
12.2022 - 06.2023
Bachelor of Science - Business
Southern New Hampshire University