Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable Installer with 7 years of experience in handyman roles. Lifts up to 200 pounds safely and effectively and follows directions to complete tasks accurately.
Overview
2
2
years of professional experience
Work History
Stadium Concierge
Austin FC
03.2024 - Current
Resolved issues quickly and effectively through active listening, conflict resolution, and communication skills.
Greet guests upon arrival and offer directions to key amenities and other parts if the stadium
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Utilized variety of organizational and communication skills to drive guest satisfaction.
Direct the Oak Ops group to their assigned jobs and ensure everyone has what they need
Repair Technician
Joana's Contracting
06.2024 - 10.2025
Maintained inventory of repair supplies and ordered parts.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Followed detailed repair and maintenance procedures for consumer products.
Completed all repair and maintenance activities promptly and to high quality standards.