Angel Rojas
Manhiem,PA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
10
10
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
06.2024 - 04.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Puma
11.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor
Kay Jewlers
04.2023 - 01.2024
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Prestige Sales Manager
Ulta
12.2019 - 07.2021
- Consistently met or exceeded individual sales goals while also contributing to the success of the entire sales team.
- Fostered a positive work environment by promoting open communication between colleagues, fostering collaboration towards common goals.
- Handled escalated customer issues with professionalism and tact, working towards satisfactory resolutions for all parties involved.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Maurices
02.2015 - 04.2017
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Jp McCaskey
06.2011
Skills
- Staff Training and Development
- Retail Operations Management
- Client Relations
- Appointment Scheduling
- Effective product sales strategies
- Sales closing
- Scheduling and Coordinating
- Customer response
- Visual merchandising expertise
Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
JOANN Fabrics and Crafts
06.2024 - 04.2025
Assistant Manager
Puma
11.2023 - 05.2024
Supervisor
Kay Jewlers
04.2023 - 01.2024
Prestige Sales Manager
Ulta
12.2019 - 07.2021
Store Manager
Maurices
02.2015 - 04.2017
High School Diploma -
Jp McCaskey
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