Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Romero

Barstow,CA

Summary

Dynamic and results-driven professional with a strong background in customer service and teamwork at Loves Travel Stop & Country Store. Proven ability to enhance customer satisfaction and drive sales through effective communication and problem-solving skills. Adept at cash handling and maintaining cleanliness standards, ensuring a safe and efficient work environment.

Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.

Developed strong interpersonal and multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Seeking to transition into new field, leveraging versatile skills in communication and task management.

Overview

3
3
years of professional experience

Work History

Team Member

Loves Travel Stop & Country Store
03.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Increased sales through effective product placements and persuasive communication skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Restaurant Team Member

Loves Travel Stop and Country Stores
03.2022 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Prepared food orders, cooking on grill and operating fry station.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Operated register to process payments and collect cash payment for order totals.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

Associate of Science -

Barstow Community College
Barstow,ca

High School Diploma -

Barstow High School
Barstow, CA
03-2011

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Collaboration and teamwork
  • Cash handling
  • Cleaning
  • Workplace safety
  • Heavy lifting
  • Organizing work stations
  • Product knowledge
  • Team building
  • Sales and marketing
  • Equipment maintenance
  • Task prioritization
  • Staff education and training
  • Mechanically inclined
  • Conflict resolution
  • Chemical handling
  • Taking orders
  • Cleaning and sanitizing
  • Customer interaction
  • Strong teamwork
  • Food preparation
  • Cleanliness standards
  • Food safety measures
  • Cross-training
  • Production leadership
  • Employee training
  • Team leadership
  • Coaching and mentoring
  • Decision-making
  • Active listening
  • POS systems
  • Kitchen sanitation
  • Policies and procedures
  • Restaurant standards
  • Dress code enforcement
  • Training tools and resources
  • Time management
  • Multitasking and organization
  • Reliability and punctuality

Timeline

Team Member

Loves Travel Stop & Country Store
03.2022 - Current

Restaurant Team Member

Loves Travel Stop and Country Stores
03.2022 - Current

Associate of Science -

Barstow Community College

High School Diploma -

Barstow High School

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