Angel Rosario
LAKELAND,FL
Summary
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements.
Overview
6
6
years of professional experience
Work History
Leasing Specialist
Providence
LAKELAND, FL
09.2023 - 03.2024
- Assisted customers in completing rental applications and verifying qualifications.
- Conducted market research to determine competitive rental rates for available units.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
Customer Advocate
Southern Glazer's Wine and Spirits
Tampa, Florida
09.2022 - 09.2023
- Provided customer support through phone, email and chat channels.⦁
- Handle 85+ customer Interactions Per day, Detailed friendly and polite service to confirm satisfaction
⦁ Memorized all company products to answer customers questions quickly to increase upsell
⦁ Collect customer information name, address phone numbers into customer software portal
⦁ Video conference in zoom, skype with customers
⦁ Trained new hires with customer service script, date entry practice - Escalated complex customer cases as necessary to appropriate teams and departments.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
Assistant Store Manager
Hibbett Sporting Goods
LAKELAND, FL
02.2020 - 09.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Pharmacy Technician
Walgreens
LAKELAND, FL
03.2018 - 09.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
Education
Pharmacy Tech
Everest University - Tampa
Tampa, FL05-2014
Skills
- Issue Escalation
- Maintenance requests handling
- Information Analysis
- Housing regulations
- Telephone and email etiquette
- Lease renewal reporting
- CRM Software
- Property Inspections
- Property amenities
- Background Checks
- Application processing
- Property Tours
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Specialist
Providence
09.2023 - 03.2024
Customer Advocate
Southern Glazer's Wine and Spirits
09.2022 - 09.2023
Assistant Store Manager
Hibbett Sporting Goods
02.2020 - 09.2022
Pharmacy Technician
Walgreens
03.2018 - 09.2020
Pharmacy Tech
Everest University - Tampa