Angel Roy
Summary
Reliable with experience performing clerical duties in search of job position where skills in providing customer service can be utilized. Enjoy working as part of a team and communicate promptly and thoroughly with staff & customers.
Willing to relocate to: Henry, IL - Lacon, IL - Chillicothe, IL
Overview
2
2
years of professional experience
Work History
Licensed Insurance Agent
Insurance King
07.2024 - Current
- Calculate quotes and educate potential clients on insurance options.
- Deliver prompt service to prioritize customer needs.
- Finalize sales and collected necessary deposits.
- Maintain high standards of customer service by building relationships with clients.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepare and review insurance applications.
Customer Service Representative
Behm's Pest Control
01.2023 - 06.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Developed strong working relationships with co-workers through effective scheduling and communication skills.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Illinois Valley Central High School
Chillicothe, IL07-2022
Skills
- Marketing techniques
- Customer service
- Relationship building
- Payment processing
- Appointment scheduling
- Team development
- Organization skills
- Clerical support
Insurance License - Insurance Producer
LICENSE EFFECTIVE DATE: 11/18/2024
LICENSE EXPERATION DATE: 10/31/2026
LINES OF AUTHORITY: CASUALTY, FIRE
Timeline
Licensed Insurance Agent
Insurance King
07.2024 - Current
Customer Service Representative
Behm's Pest Control
01.2023 - 06.2024
High School Diploma -
Illinois Valley Central High School
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