Angel Ruiz
Results-driven Relationship Banker with proven expertise in financial planning and customer service. Skilled in mentoring teams and enhancing banking operations to improve efficiency and client satisfaction.
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Work History
Relationship Banker/Supervisor
2 Years 2 Months- Cultivated strong client relationships through personalized banking solutions and exceptional service.
- Guided clients in selecting financial products to meet their specific needs and goals.
- Streamlined account opening processes, enhancing customer experience and reducing wait times.
- Mentored junior staff on compliance regulations and best practices in customer interactions.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Implemented quality control measures ensuring compliance with industry standards.
- Developed training programs that improved staff performance and service delivery.
- Analyzed workflow data to identify bottlenecks and recommend process improvements.
CITIZENS BANKER
3 Years- Managed daily banking operations, ensuring compliance with regulatory standards.
- Assisted clients with account inquiries and transactions, enhancing customer satisfaction through effective communication.
- Conducted financial assessments for loan applications, ensuring accuracy in documentation and eligibility criteria.
- Trained new staff on bank policies and procedures, fostering a knowledgeable team environment.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Mentored junior staff, fostering skill development and improving overall team performance.
CITIZENS TELLER
1 Year 4 Months- Processed customer transactions efficiently and accurately, enhancing overall service experience.
- Assisted customers with account inquiries, providing clear information and solutions.
- Maintained cash drawer integrity through diligent balancing at the start and end of shifts.
- Promoted bank products and services to meet customer financial needs effectively.
- Handled customer complaints with professionalism, ensuring resolution and satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science
Skills
Certification
- Certified lone training, UniBank
- CNP - Certified Notary Public