Angel Ruiz
Worcester,MA
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities.
Overview
8
8
years of professional experience
Work History
Banker
Citizens Bank
04.2022 - Current
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Processed applications for new accounts.
Teller
Citizens Bank
12.2019 - 04.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Server/Bartender
Casa Vallarta Mexican Restaurant
01.2016 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Computer Science -
UTEG
Mexico07.2012
High School Diploma -
Preparatoria Toluquilla
Mexico07.2009
Skills
- Dual Control Vaults
- Cash Drawer Reconciliation
- Data Security and Validation
- Discrepancy Resolution
- Customer Transactions
- Bank Sales
- Employee Training Assistance
- Customer Service
- Check Cashing
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Banker
Citizens Bank
04.2022 - Current
Teller
Citizens Bank
12.2019 - 04.2022
Server/Bartender
Casa Vallarta Mexican Restaurant
01.2016 - 07.2022
Bachelor of Computer Science -
UTEG
High School Diploma -
Preparatoria Toluquilla