Claudius Williams
Georgiana,Atlanta
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
14
14
years of professional experience
Work History
Banker
Sierra Leone Commercial Bank Ltd
08.2009 - 11.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Diploma - Accounting Technician
Institute of Public Management And Administration
Sierra Leone, Freetown 06.2001
GEC - Accounting And Finance
Prince of Wales Secondary School
Sierra Leone Freetown08.1997
Skills
- Dual Control Vaults
- Regulatory Compliance
- Consumer Banking
- Teller Support
- Employee Training Assistance
- Products and Services Knowledge
- New Account Setup
- Mathematical Accuracy
Timeline
Banker
Sierra Leone Commercial Bank Ltd
08.2009 - 11.2023
Diploma - Accounting Technician
Institute of Public Management And Administration
GEC - Accounting And Finance
Prince of Wales Secondary School
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