Angel Santoyo
Lodi,CA
Summary
At Walmart, as an Assistant Store Manager, I spearheaded initiatives that significantly enhanced customer experience and store operations, leveraging strong communication and problem-solving skills. My leadership resulted in consistent sales growth and a loyal customer base, underlining my ability to drive team performance and foster positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart
Galt, CA
02.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
San Luis High School
Los Banos, CA06.2013
Skills
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Upselling and Cross Selling
- Work Planning and Prioritization
- Relationship building and management
- Regulatory Compliance
- Process Improvements
- Decision-Making
- Attention to Detail
- Conflict Resolution
- Strong communication
Certification
- Real Estate License DRE# 02208967
Timeline
Assistant Store Manager
Walmart
02.2015 - Current
High School Diploma -
San Luis High School