ANGEL SEAGO
Monahans,US
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. All aspects of store operations are well-understood. Capable of accurately taking order information and quickly serving customers. When it comes to answering customers' questions and recording order information, professionalism is essential.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Permian Lodging of Midland
02.2026 - Current
- Assisted guests with check-in and check-out procedures, ensuring a smooth and welcoming experience.
- Managed reservations using property management software to optimize room occupancy and availability.
- Provided information on local attractions and services, enhancing guest engagement and satisfaction.
- Handled guest inquiries and complaints promptly, demonstrating strong problem-solving skills.
- Supported team members during peak times, fostering a collaborative work environment.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Facilitated welcoming environment, greeting guests upon arrival.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent
Permian Lodging of Monahans
12.2025 - 02.2026
- Assisted guests with check-in and check-out processes to provide a friendly experience.
- Supported management of reservations using property management software to maintain room availability.
- Gave information about local attractions and services to engage guests effectively.
- Addressed guest inquiries and complaints quickly to showcase problem-solving abilities.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Processed payments accurately, maintaining financial integrity during transactions.
- Maintained a clean and organized front desk area, contributing to overall hotel presentation.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Cashier
McDonald's Canyon Tx
02.2021 - 04.2021
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Was in charge of arranging and stocking Food merchandise.
- Greeted them and gave them product information as customers inquired.
- Served the needs of more than [Number] customers in a busy [Type] environment.
- Learned how to deal with checks and credit cards.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided attentive and skilled assistance to all customer needs.
- Keeping the checkout areas clean and orderly
- Answered questions about store policies and concerns to support positive customer experiences.
- Provide outstanding customer service to all customers who enter the store.
Education
No Degree -
Southwestern Assemblies of God University
Waxahachie, TXHigh School - undefined
Canyon High School
Canyon, TX01.2021
Skills
- Customer direction
- Excellent verbal communication
- Customer service
- Cleaning and sanitizing
- Store merchandise handling
- Store cleanliness and appearance
- Order monitoring
- Order taking
- Cleanliness
- Customer relations
- Creative problem solving
- Product knowledge
- Adaptability
- Cleaning procedures
- Exemplary communication
- Basic math skills
- Order bagging
- Time management skills
- Customer greeting
- Customer satisfaction
- Professional appearance
- Multi-tasking ability
- Friendly demeanor
- Customer order recording
Section name
ADDITIONAL INFORMATION
Timeline
Front Desk Agent
Permian Lodging of Midland
02.2026 - Current
Front Desk Agent
Permian Lodging of Monahans
12.2025 - 02.2026
Cashier
McDonald's Canyon Tx
02.2021 - 04.2021
High School - undefined
Canyon High School
No Degree -
Southwestern Assemblies of God University