ANGEL SEAGO
Permian Lodging of Midland
Monahans,US
6
years of professional experience
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. All aspects of store operations are well-understood. Capable of accurately taking order information and quickly serving customers. When it comes to answering customers' questions and recording order information, professionalism is essential.
Work History
Front Desk Agent
8 Months- Assisted guests with check-in and check-out procedures, ensuring a smooth and welcoming experience.
- Managed reservations using property management software to optimize room occupancy and availability.
- Provided information on local attractions and services, enhancing guest engagement and satisfaction.
- Handled guest inquiries and complaints promptly, demonstrating strong problem-solving skills.
- Supported team members during peak times, fostering a collaborative work environment.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Facilitated welcoming environment, greeting guests upon arrival.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent
2 Months- Assisted guests with check-in and check-out processes to provide a friendly experience.
- Supported management of reservations using property management software to maintain room availability.
- Gave information about local attractions and services to engage guests effectively.
- Addressed guest inquiries and complaints quickly to showcase problem-solving abilities.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Processed payments accurately, maintaining financial integrity during transactions.
- Maintained a clean and organized front desk area, contributing to overall hotel presentation.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Cashier
2 Months- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Was in charge of arranging and stocking Food merchandise.
- Greeted them and gave them product information as customers inquired.
- Served the needs of more than [Number] customers in a busy [Type] environment.
- Learned how to deal with checks and credit cards.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided attentive and skilled assistance to all customer needs.
- Keeping the checkout areas clean and orderly
- Answered questions about store policies and concerns to support positive customer experiences.
- Provide outstanding customer service to all customers who enter the store.
Education
No Degree
High School
Yearbook photographer
Skills
Customer direction
Excellent verbal communication
Customer service
Cleaning and sanitizing
Store merchandise handling
Store cleanliness and appearance
Order monitoring
Order taking
Cleanliness
Customer relations
Creative problem solving
Product knowledge
Adaptability
Cleaning procedures
Exemplary communication
Basic math skills
Order bagging
Time management skills
Customer greeting
Customer satisfaction
Professional appearance
Multi-tasking ability
Friendly demeanor
Customer order recording
Section name
ADDITIONAL INFORMATION
Timeline
Front Desk Agent
Permian Lodging of Midland
02.2026 - CurrentRead More
Front Desk Agent
Permian Lodging of Monahans
12.2025 - 02.2026Read More
Cashier
McDonald's Canyon Tx
02.2021 - 04.2021Read More
Canyon High School
High School
Read More
Southwestern Assemblies of God University
No Degree
Read More