Angel Serintez
Zion,IL
Summary
Self motivated Customer Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients needs first and supporting team needs. Well-organized, flexible and Tech-savvy.
Overview
7
7
years of professional experience
Work History
Universal Banker
Security Bank
Springfield, IL
01.2024 - Current
- Helping customers reach financial goals
- opening accounts
- Contacting customers where there CD or IRA term is coming to an end.
- Monthly audits on the ATM and Branch
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Processed deposits, withdrawals, loan payments and other financial transactions.
Client Service Representative
Old National Bank
North Chicago, IL
05.2023 - 01.2024
- Complete 25+ customer transactions per hour with extreme attention to detail
- Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs) often totaling more than $100,000 with zero error
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
- Processing sales referrals and promoting bank services and products for branch sales increase
- Resolving customer issues on personal savings, checking, and line of credit accounts
- Focusing on high levels of accuracy and efficiency, as well as meeting branch goals
- Managing the receptionist area, including greeting visitors and clients responding to telephone and in-person requests
- Promoting products and services to meet cross-selling goals
- Attention to detail and fraud prevention and detection.
Cashier
Jewel Osco
Zion, IL
09.2022 - 02.2023
- Processed sales transactions to prevent long customer wait times
- Worked closely with front-end staff to assist customers
- Helped with purchases and signed customers up for rewards programs
- Learned roles of other departments to provide coverage and keep the store operational
- Directed trash removal and sanitation procedures to keep aisles and register areas organized
- Verified customer age requirement for alcohol or tobacco purchases
- Used suggestive selling techniques to promote add-on sales
- Answered customer questions and provided store information
- Trained new team members in cash register operation, stock procedures, and customer services
- Processed refunds for worn, damaged, and broken merchandise.
Cashier
Burger King
Zion, IL
09.2017 - 09.2022
- Processed sales transactions to prevent long customer wait times
- Worked closely with front-end staff to assist customers
- Helped with purchases and signed customers up for rewards programs
- Learned roles of other departments to provide coverage and keep the store operational
- Directed trash removal and sanitation procedures to keep aisles and register areas organized
- Used suggestive selling techniques to promote add-on sales
- Answered customer questions and provided store information.
Education
BBA - Business Management
University of Michigan-Flint
12.2024
Skills
- Cash Handling
- Customer Service
- Policies and Procedures
- Honest and Ethical
- Problem Solving
- ID and Documentation Verification
- Regulatory Compliance
- Teamwork and Collaboration
- Account Maintenance
- Computer Skills
- Microsoft Office
- Product and Service Knowledge
- product Upselling
- Strong Analytical Skills
- Account Opening
- Vault and ATM Replenishments
- Branch and ATM Audits
Timeline
Universal Banker
Security Bank
01.2024 - Current
Client Service Representative
Old National Bank
05.2023 - 01.2024
Cashier
Jewel Osco
09.2022 - 02.2023
Cashier
Burger King
09.2017 - 09.2022
BBA - Business Management
University of Michigan-Flint